Reviews

Review Details

• Review fromJen C

  Date: 04/27/2024

  1 star
  PLEASE NOTE: *********************** is no longer affiliated with this business to my knowledge. It is under different management. This information needs to be updated. The staff nor other families know who owns this facility which is a serious problem. If you have the resources to go elsewhere, I would highly recommend doing so. The business office is nonexistent, documentation is incorrect at best, and no one knows anything. The administrator clearly receives directives from an extremely unsympathetic owner who does not know what they are doing because when I was finally able to speak with her, she sounded panicked. She knew this was the absolute wrong call. They discharged my father in law under an altered mental status (a joke, really) to the hospital wherein the hospital did NOT admit him, and this facility did not accept him back. They effectively dumped him at the hospital. This was the term the hospital used. I was dumbfounded. This was after they brought in hospice only days earlier, requesting that the hospice social worker begin finding placement for my father in law before we had a discussion with the administrator, and much less before receiving a discharge letter. This is illegal according to the residents bill of rights act. Have the ombudsman handy for your own sake. This place reeks of shady business practices, all of which they will get tagged for in the end, but it is truly depressing that a facility can operate this way.When people are threatened with losing their jobs because they KNOW they should accept a resident back who wasnt admitted to the hospital, that is a sad situation. There are good eggs and bad eggs at this facility. The worst offenders are at the top, unfortunately. The system is broken because places like this continue to abuse it. Please save yourself the headache and go elsewhere because I have never seen a facility run so unprofessionally in my own tenure-ship in long term care.