Business Profile

Property Management

Elite Resort Group

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Pattern of Complaints

Complaints

This profile includes complaints for Elite Resort Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

77 total complaints in the last 3 years.
14 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/05/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are writing this complaint to make the public aware of how this company is operating. We booked a trip through third party that was not booked through Palmera Resort, however, we were charged a $150 fee that would not come off until we attended another sales meeting! I was told that the third party company (vacation services international) was going to buy my current timeshares one for $15,000 and the other for $3,000 freeing me up to make the purchase with Palmera. We have already at the time had 2 timeshares with Great Eastern Resort and were not interested nor can afford to buy another. We have been wanting to get rid of these, not adopt another. They said they had a third party company that would resell the timeshare and that's how they made their money. We were under the impression we were selling both of our other two timeshares with Massanutten and Wilderness and we’d be pocketing money. The entire sales meeting was super rushed and high-pressureed. It was a very stressful experience. We now know we were lied to about all of it and ended up signing up for a third contract with Palmera! We are now stuck in a horrible nightmare. We never would have signed a contract with this company had we known they were lying about taking our previous timeshares.We were lied to in order to push us into this contract. We deserve to be released from all obligations immediately as this company did not hold up their end of the deal. We have reached out to this company already and our requests have been denied. Please have someone reach out to us with our current release options given this situation.
Business Response
Date: 12/16/2022
*** *** **** ******
entered into a Purchase Agreement with Palmera Vacation Club on April 26, 2022.
On that date they also arranged a listing with their Woodstone and Wilderness
Presidential Resorts. This was arranged to be handled with an outside,
unaffiliated company, Vacation Services International.

The Members acknowledged
eight clauses on that form that clearly read statements such as "I have
not been given any guarantee, or any assurance of any type, regarding whether
my timeshare will sell".

It was also acknowledged
by *** *** **** ****** that "the purchase of the Travel Club Membership
is a completely separate from, and is in no way contingent upon, my entering
into any agreement with Vacation Services International for the sale of my
existing timeshare".

While we do not know if
The Ermolds have contacted the outside agency, VSI, as their contact
information was provided, we have received no communication from them regarding
this issue. Their loan payments and Membership Dues were to begin, as
scheduled, in July and no monies have been received to date. Their request to
surrender their Membership was addressed and denied on October 31, 2022.

Sincerely,
Managment
Business Response
Date: 01/03/2023
We have nothing more to add to this complaint.

Sincerely,

management.
Customer Answer
Date: 01/06/2023

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: ********

I am rejecting this response because:
The last response I received from this company
was completely unprofessional. It's clear this company in
no way cares about my situation or my horrible experience. The responses I
received in this complaint are proof of how unethically this company is
running its business. I am not going to stop until I receive the
cancellation offer I deserve. Please have someone re-review my original
complaint and get back to me on how we can settle this matter.

Regards,

**** ******
Initial Complaint
Date:10/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I own a timeshare with ***** ***** ****** through Elite Resort Group, and it has been nothing
but an unnecessary and constant financial burden. I have contacted Elite Resort Group several
times to discuss my situation and reach a contract cancellation, but they lack the customer
service skills to answer me. This entire process has been anything but easy and fair to me. My
situation has changed drastically since my husband’s passing, but they only care about keeping
me trapped in this contract. I’ve fought them since June 2017, including another BBB complaint
I made in 2020. Four years of certified mail, emails, online “live” chats, online forms, and phone
calls have been consumed by this stress, and they don’t have the decency to return an email.
Elite Resort Group must train their employees to be bullies because I’ve been through several
reps and supervisors, and all of them have been rude, obnoxious, demeaning, and dismissive. It
only got worse after I lost my husband. They’ve always been given more than ample time to
respond. It’s completely unacceptable. He was a veteran who died of a terminal illness, which is
how he is repaid. He was on disability, and we have only been able to use it once. He was my
travel partner for life, and I don’t want to do any traveling after losing him. Despite this, the
mortgage is paid off, and there’s no way I can sell this on my own. You can find ERG timeshares
on eBay for a penny; hardly the investment they make it out to be. I need SOMEONE to help me
do something that will lead to cancellation because I am tired of being told my struggles and
feelings don’t matter when there’s money to be made. I’m not going away, and I’m more than
willing to go through the foreclosure process they’ve been threatening me to do for YEARS.
Business Response
Date: 10/28/2022
Dear Mrs. ******,

Elite Resort Group has reviewed the complaint and its
notes regarding Ms. ******’s account. While we do not find any notes of
anyone being discourteous in their dealings with Ms. ******, she has obviously
been unhappy with those interactions, and we apologize and address her
concerns. We strive to provide all of our owners with a great customer
experience, and we do take note of where that falls short. With regard to
the timeshare unit Ms. ****** wants to surrender, the decision as to whether to
accept any particular unit for timeshare is a decision for the Association that
manages the timeshare resort property, and Elite Resort Group, Inc. has no role
in that decision. Ms. ******’s request was duly presented to the Board of
Directors of the ***** ***** ****** ************ ***. and they declined.

Sincerely,

******* ********
Customer Answer
Date: 11/02/2022

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: ********

I am rejecting this response because: I am completely aware that the board has declined my request, but there has been no description or explanation as to why, which I have asked for multiple times. If you cannot give a reason for not allowing an older widower out of her timeshare then I have no choice but to believe that you are taking advantage of my age and station. I am contacting ********* Governor **** *** and will also be contacting ***** ******** Senators *** ***** and ******* ******. I am not going to quit fighting for what I rightly deserve, which is release from your companies clutches.
Regards,

******* *******

Business Response
Date: 11/03/2022
Dear Mrs. ******,

The Elite Resort Group has nothing more to add to this claim.

Sincerely,

******* ********
Initial Complaint
Date:10/26/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We were pushed to sign a contract with your company when we were given a weekend stay at ***** ***** if
we listened to a presentation. During the process, we were shown a unit and told that it would be our unit for
the week, when we chose to use our week. There was some pressure in talking with the salesperson and we
said we were not interested. They brought in the manager who eventually lowered the price. They convinced us
to buy it by saying golf would be free and we could bring our family.
When we have tried to book this property, it is always unavailable. We can never stay at this property.
Obviously, since we have never been, we have no clue as to how the units look now and even how they are
maintained.We are in our eighties and can no longer drive 8 hours to Hilton Head and because of the increased
maintenance fees, it is hard to pay the fees on a fixed income. Our family is not interested in this timeshare so,
that leaves us with no options. Selling this timeshare on our own is not a feasible way out. We sent a letter to
ths company with our concerns. We were recently told our request was “denied” with no explanation. We
reached out to see if we could get a clear answers and, we are now left with months of ignored emails. We
need to separate from this company completely. Have someone reach out to us as soon as possible.
Business Response
Date: 10/27/2022
Dear Mrs. ******,

The decision as to whether to accept the transfer of a
given timeshare unit is solely with the Board of Directors of the managing
Association for the Resort, in this case the ****** ***** ******* ***********,
and the Boards have no legal or contractual obligation to accept any
transfer. The only role that ERG has in the process is to present the
requests to the Board and to carry out their decision. In the case of the
unit owned by Ms. ******, the request was presented, and the Board
refused. ERG generally is not advised as to the reasoning one way or the
other as to any particular request. We understand that Ms. ****** is not
satisfied with the result, but there is nothing ERG can do to change the
outcome.

Sincerely,

******* ********
Initial Complaint
Date:10/07/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a very unhappy owner with Elite Resort Group. We were never able to stay at our unit. The salesman that sold this to us was also always emphasizing the resale value/investment of timeshare ownership. We have yet to see any value in this timeshare. But what ended up shocking us the most was when we got notice to pay the annual maintenance fees of over a
thousand dollars. In addition to this, I’m a disabled veteran (100%) and can’t drive long distances so I will never go to ****** ****. My wife has since passed, and I don’t want anything to do with this timeshare any longer. I just want to be resolved of any further ownership responsibility. When I reached out to Elite Resort Group they simply responded that my request had been denied. They gave me no reason for the denial and have yet to respond to my question as to why. This is unacceptable.
Business Response
Date: 10/07/2022
Elite Resort
Group, inc. is in receipt of the recent complaint submitted by Mr. ********* File No.********. We appreciate the opportunity to resolve the
situation. We will review this matter and will reach out to Mr. ********* to
attempt to reach an amicable resolution. We will report the results back to you
once the matter has been completed.

Sincerely,

******* ********
Customer Answer
Date: 10/13/2022

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: ********

I am rejecting this response because: please keep this case active until they response to my complaint They have the reputation of not responding to your notice I wish an audit trail for a civil case Thank you

Regards,

**** *********

Business Response
Date: 10/14/2022
Hello Mr. *********,

Below is the email sent to you on October 7th, 2022, at 3:35pm along with the attached document as backup. The Elite Resort Group has nothing further to say on this matter.

Sincerely,

******* ********

Dear Mr. *********,

While we are sorry that this timeshare interest no longer
fits with your current lifestyle, it is not with the authority of Elite Resort
Group to accept the transfer of the unit. That authority belongs to the
****** ***** ****** ************ **** and the Association has rejected the
request to transfer. The Association is under no legal obligation
whatsoever to accept any transfer. With respect to the allegations that
the salesperson made any statements regarding resale value or investment, which
was signed by you Understanding form when purchasing the timeshare interest, in
which you expressly acknowledged that “no representations of any nature
whatsoever concerning investment potential…have been made by Seller or any its
salespersons, agents, employees or associates in connection with the sale of a
timeshare interest in the Project.” Additionally, the document provided
that “Seller has no Resale or Rental Program. No salesperson, agent,
employee or associate of Seller has made any representation to me that he, she,
or any representative of Seller can or will handle resale or rental of my
purchased or owned Timeshare Interest(s) now or at any time in the
future.” A copy of this document signed and initialed by you Mr.
********* is attached ******.

I am sorry I cannot be of more help to you.

Customer Answer
Date: 10/18/2022

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: ********

I am rejecting this response because:
Please hold the complaint open until resolved. This business is not operating in good standings and until they have honor their salesman remarks that resell of this timeshare would be honored, I feel this matter is yet to be resolved.
Respectful,
**** *********

Regards,

**** *********

Business Response
Date: 10/19/2022
Dear Mr. *********,

The Elite Resort Group has nothing more to add to our previous comments.

Sincerely,

******* ********
Initial Complaint
Date:10/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is to inform you that I am very unhappy with the way Elite Resort Group has handled communication, or lack thereof communication regarding my timeshare ownership. I have tried to communicate with this company regarding my ******* timeshare and have been simply ignored. The company only contacts me when they want payment but will not address the concerns at hand. I was informed by one of their representatives *****, that a response was sent to us, however, I have yet to see the response. She mentioned that our request to terminate was denied without any explanation. This is very concerning to us, as we would like to discuss this with the company in order to receive consideration as to why we are no longer wanting the timeshare.

Since having our ownership, we have encountered nothing but issues. Everything that was promised to us has not come to fruition. We were coerced into an upgrade and informed that we no longer had to deal with RCI to exchange points to be able to go to ****** ***** **. We were convinced it was a good deal, and the salesman told us if the new timeshare wasn’t working out for us within a year's time, then we could come back, and they would refund any amount paid on it. This would be given back to us in a cash amount and return the equity from the previous timeshare and transfer us back to our original timeshare. We were also instructed to contact them if we ever decided to sell because they were the only ones that could give us the original amount back. Needless to say, this was all one BIG FAT LIE!!!! We tried to cancel the upgrade, the one we were talked into purchasing but was told the time expired to cancel.

We returned to ****** ***** **, where all this originated from, only to be laughed at in our faces. We told them we wanted to be transferred back to our original timeshare and informed them of the lies that were told to us about the cash refund, all equity returned to us, being restored to the original timeshare. We just want out!
Business Response
Date: 10/07/2022
Elite Resort
Group, inc. is in receipt of the recent complaint submitted by ****** ******* File No. ********. We appreciate the opportunity to resolve the
situation. We will review this matter and will reach out to Mrs. ******* to
attempt to reach an amicable resolution. We will report the results back to you
once the matter has been completed.

Sincerely,

******* ********
Customer Answer
Date: 10/12/2022

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: ********

I am rejecting this response because:

Regards,

****** *******

Customer Answer
Date: 10/13/2022
To: ****

Re: reason for rejecting response from The Elite Group

I rejected the response from The Elite Group because they have not contacted me at all concerning my time share cancelation.

Thank you

****** *******
Business Response
Date: 07/19/2024
A mutual resolution was agreed on by both parties.
Customer Answer
Date: 07/25/2024
In my opinion this case has not been resolved because we asked to be reinstated back to the original contract that we had with the elite group we wanted to go back from the palmera RCI points that would only allow us to go to *********** resorts. And we wanted to be reinstated back to the original contract which allowed us to thank our points to RCI to be able to travel to different areas at different times and this is not what happened we ended up turning the timeshare back to them with a $2,500 cancellation fee so in my opinion no this decision has not been resolved this is not satisfactory to me nor my husband.
Business Response
Date: 07/25/2024
Contrary to the Complainants apparent understanding, they agreed to have their ********************* membership cancelled, and further insisted that their Island Links ownership be transferred out of their names as well. In fact, the Complainant signed settlement agreements that accomplished both of these. Now they claim their intent was to only cancel the ********************* membership and maintain ownership of their Island Links unit. If that was their intent, then we are puzzled why they clearly signed a settlement agreement and a deed which transferred away the Island Links unit rather than contacting us at the time. Either this was done by mistake or theyve had a change of heart. Regardless, we can consult the Association and see if we can get the Island Links unit back into their names, though based on the signed agreement, there is no legal requirement for that to happen. The complainants would have to agree to pay all fees associated with that unit in full prior to any transfer.
Customer Answer
Date: 07/26/2024
Our initial intent was to have ******* transfer us back to our original contract with Island links, that contract was completely paid off until they joked is into upgrading to the Palmera contract! They were not willing to transfer us back so yes we did sign a settlement which costed us an extra $2500. We are not going to pay any more money to be transferred back to Island links ! This matter is resolved but not at our approval. I will also add that the ************************* pretty much almost a year later to even acknowledge this complaint and these 2 complaints have been ignored up in til this past week or so!!! This matter is resolved on our behalf but we are not happy with it!
Sincerely
****** and ***********************!
Initial Complaint
Date:09/30/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have contacted Elite Resort Group multiple times and have been ignored. We would like out of our timeshare and feel we have been conveniently ignored! Emails and mailed letters have been sent, NO RESPONSE!!!! We purchased the timeshare as we were led to believe we had enough points to vacation where wanted, we later found out that additional points would need to be purchased. We were scammed into purchasing something with little value and then decided to purchase more points to fix the problem. All the while, we are just being forced out of more money with no benefit! Another example of being scammed or swindled out of the points we had to purchase was when we were able to book a 4-night stay, and a hurricane came through, and we could not travel. We tried to cancel and even reschedule it and were not allowed to since Hilton Head was not evacuated at the time. Our safety did not matter!

This timeshare experience has burned us. We just want to end it!
Business Response
Date: 09/30/2022
Elite Resort
Group, inc. is in receipt of the recent complaint submitted by Mr. ******** File No.********. We appreciate the opportunity to resolve the
situation. We will review this matter and will reach out to Mr. ******** to
attempt to reach an amicable resolution. We will report the results back to you
once the matter has been completed.

Sincerely,

******* ********
Customer Answer
Date: 10/03/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* ********
Initial Complaint
Date:09/30/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
******* ******** **** and Elite Resort Group do not address owners' concerns or requests. I have requested to end my timeshare membership. I informed Elite Resort Group why I no longer want to retain my timeshare. One of the main reasons is that I was lied to initially. I was informed that they would trade my timeshare for their timeshare. This never happened, along with the cash rebate that was promised. To make a long story short, I have been lied to, cheated, and ignored in this process. It has not been a good relationship with *******. I do not trust them. I would say that at some point, they have broken the law as to what they told me as opposed to what they sold me. I want nothing to do with them. I have proof of their deceitfulness. I do have handwritten notes of false promises that were made to me. I am still in possession of all the "worthless" gifts and certificates they gave me that lured me to their sales presentation. When will this company be reprimanded for its actions, I have seen way too many complaint posts with similar issues, so there is a problem that needs to be addressed.
Business Response
Date: 09/30/2022
Elite Resort
Group, inc. is in receipt of the recent complaint submitted by Mr. ******* File No.********. We appreciate the opportunity to resolve the
situation. We will review this matter and will reach out to Mr. ******* to
attempt to reach an amicable resolution. We will report the results back to you
once the matter has been completed.

Sincerely,

******* ********
Customer Answer
Date: 10/07/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** *******

Customer Answer
Date: 10/11/2022
I agreed to consider this complaint as settled based on Mr. ******* **********
reply of agreeing to contact me. This has not happened and follows the existing pattern of Elite.

Please assist to ensure this complaint reaches closure.

******** ********

Business Response
Date: 07/31/2024
The Complainant has no further obligations with regard to their ********************* membership as that membership has been defaulted
Initial Complaint
Date:09/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Elite Resort Group doesn’t respond to my repeated requests for termination of our timeshare. We have health problems. We have been paying increasing “maintenance” fees while cleanliness isn’t guaranteed on the timeshare. I am the POA for my husband now. We are too frail to travel. If their marketing department can blast my email with spam all the time then someone has to be able to treat me like a human being. I’m asking for the Elite Resort Group to contact me! Can you please help me!
Business Response
Date: 09/27/2022
Elite Resort
Group, inc. is in receipt of the recent complaint submitted by Mrs. ****** File No********** We appreciate the opportunity to resolve the
situation. We will review this matter and will reach out to Mrs. ****** to
attempt to reach an amicable resolution. We will report the results back to you
once the matter has been completed.

Sincerely,

******* ********
Initial Complaint
Date:09/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,
I sent a email asking to give my timeshare back to Elite Resort Group. Not only did it take them well over 30 days to respond to this request, I was denied without an explanation. I have paid all of my dues to this company and do not owe any type of loan with them so I am unsure why they are not willing to let me give this back to them. Please help me with this and to get appropriate responses.
Business Response
Date: 09/27/2022
Elite Resort
Group, inc. is in receipt of the recent complaint submitted by ***** ****** File No********* . We appreciate the opportunity to resolve the
situation. We will review this matter and will reach out to ***** ****** to
attempt to reach an amicable resolution. We will report the results back to you
once the matter has been completed.

Sincerely,

******* ********
Initial Complaint
Date:09/21/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Unfortunately, this timeshare is not the great investment that I was pressured into believing it was. It has now become a huge financial burden to me. The issue is the maintenance fees keep gradually increasing, which was never discussed with us. The personal financial hardship that I have experienced is the passing of my husband last year. My income has
drastically changed and is a fixed income now. I cannot continue to afford paying for the timeshare mortgage and maintenance fees, especially as they continue to go up. When reaching out to Elite Resort Group, they simply told me the Board of Directors denied my request and gave no reason as to why, even when I tried to ask. I just want this timeshare out of my name. It's paid off so I'm struggling to see what the problem is.
Business Response
Date: 09/28/2022
Elite Resort
Group, inc. is in receipt of the recent complaint submitted by Mrs. ***** File No.********. We appreciate the opportunity to resolve the
situation. We will review this matter and will reach out to Mrs. ***** to
attempt to reach an amicable resolution. We will report the results back to you
once the matter has been completed.

Sincerely,

******* ********

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Elite Resort Group is NOT a BBB Accredited Business.