Reviews

This profile includes reviews for Island Time Hilton Head, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Island Time Hilton Head, LLC

  2 Corpus Christie Pl Ste 105 Hilton Head Island, SC 29928-1714

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  Island Time Hilton Head, LLC

  1 Chambers of Commerce Dr Ste B Hilton Head Island, SC 29928

Review Details

• Review fromRussell B

  Date: 07/12/2024

  1 star
  I agreed to rent a property for 34 days, left my credit card for the initial deposit, and was called two days later by ***, who asked me for payment. I told her I gave a CC ( same as I have done on rentals the last 7 years). She said no they need payment by check or transfer and that the *** FEE was $300 PER WEEK, I said I have the invoice (attached) that shows $300 for the rental time, same as the clean fee, etc. all VERY CLEARLY LAID OUT. No our template does not work like that, really it worked for the weekly CAR PASS, 4 x $112.. She then said maybe I had it wrong as I only worked here briefly; I hung up and called back for a Manager and spoke to ******, who answered the business phone. HELLO, she confirmed that it was indeed $300 per week, and I had agreed to that in the 5th line paragraph X of the DocuSign agreement that I did not read; I canceled the rental and placed a hold and chargeback with AMEX. I am reporting this company to every website imaginable. When i arrive in Feb to HHI I will be visiting ******.I will email anyone or the agency the invoice, the original VRBO listing, and the price quote. RIP OFF. There are better agencies to use.

• Review fromDaniel A

  Date: 06/27/2024

  1 star
  The agency did not honor existing paid reservation, asked for a duplicate payment made in the office the day of arrival, and canceled the reservation, without any logical explanation, which resulted in hours of search for alternative accommodation.Would not recommend to anyone looking for an accommodation and would not recommend to any property owners in Hilton Head Island.

• Review fromwilliam s

  Date: 09/06/2023

  2 stars
  We stayed at 57 ***** on Hilton Head Island. We wrote a nice review about the unit when we left at the end of July, 2023. It's a great location, Near the beach, but the furniture was tired, doors needed wd 40, and the master bedroom had a terrible bed. The mattress was cratered and must be 20 years old. It hurt both our backs. We wrote that in the review. the review was never published. Very disappointing. Just have the owners get a new bed. They know how old that mattress is. Only glowing reviews are published so don't necessarily believe what you read as it has been highly sifted through!

• Review fromMary G

  Date: 09/27/2022

  1 star

  Mary G

  Date: 09/27/2022

  Island Time at Hilton ***************** should be investigated. They add extra charges not disclosed in the rental contract. They will add as many fees as they can think of. Do not use Island Time. VERY DISHONEST! They will add an extra 30% to original advertised price.

  Island Time Hilton Head, LLC

  Date: 09/28/2022

  Hello *********************************, please know our company has not hidden any fees from you. When a guest books a reservation, we send the guest a Reservation Confirmation. In the Reservation Confirmation, we show the breakdown of fees and how much each fee costs. We sent the Reservation Confirmation to you, on three different dates. Each time we sent the confirmation, you were able to see how much you were being charged. We have not hidden any fees from you. We have broken down every fee in the confirmation. Again, we itemize what we charge our guests in the Reservation Confirmation we send to our guests. On 08/23, you signed the Rental Agreement. You agreed to the cost of the reservation when you signed the agreement.

  Island Time Hilton Head, LLC

  Date: 09/28/2022

  Hello *********************************, please know our company has not hidden any fees from you. When a guest books a reservation, we send the guest a Reservation Confirmation. In the Reservation Confirmation, we show the breakdown of fees and how much each fee costs. We sent the Reservation Confirmation to you, on three different dates. Each time we sent the confirmation, you were able to see how much you were being charged. We have not hidden any fees from you. We have broken down every fee in the confirmation. Again, we itemize what we charge our guests in the Reservation Confirmation we send to our guests. On 08/23, you signed the Rental Agreement. You agreed to the cost of the reservation when you signed the agreement.

• Review fromUnsafe and Bad Service

  Date: 09/07/2022

  1 star

  Unsafe and Bad Service

  Date: 09/07/2022

  We rented a 3b/2.5 bath villa at the ********* ***** Hilton Head Island for 3 nights 4 days. The check in time for the villa was 4:00 p.m. and the unit was not available until 6:00 p.m. On the 2 night, the toilet in the master bath sprung a leak at the back of the toilet connected to the water intake hose. The toilet in the 1/2 bath would not flush without overflowing. I turned of the water at the back of the tank and rush to place towels to absorb the water on the floor.This issue resulted to another problem which produced back up sewage in the master bath shower. I reached out to the after hour service and explain the situation left a message to call me and then I received a text versus a call mentioning they dispatched a plumber. 2 hrs later I reached out to the service asking where is the plumber and they responded that the plumber entered the home and saw two people in the living room asleep. Keep in mind, we did not receive a call or the plumber did not announce himself when entering the home. I reported to the management office Haliegh ******and her response was that it was their policy to enter when someone does not answer the door. How dangerous is that which could have resulted to an unpleasant outcome. The management company apologize but of course without any concern(s) and insulted me with a offer of $200.00 under the bases I sign the offer letter and complete a survey with a high rating above 1. Keep in mind, I paid $453.30 a night totaling $1,359.97. Most certainly they are not focus on safety nor customer satisfaction, however they more concerned about company policy no matter what issue you may occur at the rental property.This is the worst experience renting a vacation home our my personal and professional career.

  Island Time Hilton Head, LLC

  Date: 09/09/2022

  Dear ****************, thank you for taking the time to leave this review. We appreciate your feedback. We take matters like this very seriously. We are sorry to hear your experience at our rental property was not what you expected. We understand the issues that you experienced during your stay, and we attempted to resolve all items. In the rental agreement it does state that we cannot guarantee a property to be ready at 4:00 PM. We offered a meal on us, while the property was being cleaned in which you declined. Regarding the plumbing we do apologize that you experienced the issue. When *********** went to the property, the plumber knocked & announced himself before entering the property. We only use licensed and insured professionals. We were luckily able to get someone straight away during the holiday weekend. We do apologize about the communication in which you were not able to speak to the plumber directly. We attempted to resolve these matters before the end of your stay.

  Unsafe and Bad Service

  Date: 09/10/2022

  Based on your statement above it is completely not the fact of the matter. The plumber did not announce himself when entering the home nor did someone call. That action was unsafe and something could have happen with a bad outcome. How would like if someon walked into your home while you were sleeping? I do not recommend anyone rent from Island Time Hilton services based on the unsafe circumstances, raw sewage back ** in the shower and the suggested $200.00 to not rate the service with a bad rating.

  Island Time Hilton Head, LLC

  Date: 09/12/2022

  Dear ****************, we did all we could to try and accommodate your needs. You mention issues with sewage but fail to acknowledge that you caused the issue. With the manner which you demanded someone after hours on a Sunday night, we were able to oblige your request but only to be met with another reaction. We attempted to accommodate you for the cleaning not being finished on time and attempted to provide satisfaction with a refund, though our rental agreement clearly states we are not required to do so. In our opinion we offered as much customer service as possible and it was met with disdain at every turn for our willingness to try and satisfy an unreasonable customer.