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Business Profile

Handyman

Whole House Handyman Services by cj

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 17, 2023 I provided Whole House Handyman Services by cj my personal check #*** in amount of $1900 as deposit for flooring materials and flooring installation. Check was deposited by contractor the next day. Contractor called claiming materials were ordered and expected work to begin in approximately 2 weeks. I inquired about materials when several weeks passed and contractor claimed there was a delay with materials. Then a series of project start dates in June and July were provided by the contractor with each one resulting in “no show/no call” while we waited at home entire days, having moved furniture in anticipation of work starting. I had to call contractor to find out status each time, resulting in a series of excuses including truck problems, family issues, etc. We offered to provide transport to get materials to our home so project could start, but contractor refused our offer. On July 25 I spoke with contractor and he agreed to provide us with a refund the next day, as at this point the project had not even started and we had not seen or received any of the flooring material he claimed to have ordered. Contractor did not show up the next day as promised, nor did he provide us with a refund via any means. On August 14 I called contractor phone, he responded with a text saying he would call me back, but as of today (Sept. 7, 2023) we have not had any calls or other contact from contractor. The project never started and we never received any flooring. Please note that the phone number for this contractor has been consistent (************). The business continues to be advertised on the ********* ** ******r of ******** ***** as well as ************* and ************* where contractor appears to have recently started another (dump trailer) business. Another possible address associated with this business is ** ****** ***** ***** ********* ** *****, email ***********************.

Whole House Handyman Services by cj is NOT a BBB Accredited Business.

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