Reviews

Review Details

• Review fromJennifer C

  Date: 05/22/2023

  1 star

  Jennifer C

  Date: 05/22/2023

  I normally do not post or complain about my experience with businesses. But in short we spent a lot with The Green Thumb on the island. And recently went back to have plants replaced that we lost in the freeze. There was an extreme lack of communication in correct plants, and most of all scheduling. Which cost ** a lot of time and phone calls. One of the owners ***** did reach out finally, but ultimately showed a extreme lack of caring, and took no responsibility for all the miscommunication with everything, finally hanging up on me at the end of the conversation.We used Green Thumb for our landscaping, irrigation and used to love the company, but we will not be using them again. I personally was in the customer service industry for 28 yrs and when you make not one but several mistakes, you take responsibility and correct the situation.

  The Green Thumb

  Date: 05/23/2023

  This customer is upset that we did not give her a discount for the services provided. She reported that there were communication problems within our company for which we apologized even though we were not in agreement with her claim. After the apology she said she should be given a discount and when that was not given she started screaming and yelling to point where the conversation had to end.

  Jennifer C

  Date: 05/23/2023

  After talking to many neighbors, The Green Thumb has had many complaints. As far as their response to my comments. All the problems we encountered in the eyes of ***** one of the owners were due to our actions. Never did I yell at her, but she did in fact hang up on me. Yes, if it was my company after a loss our original plant order, several miscommunications, as well as ** waiting 3 hrs for them to arrive, not receiving a phone call until, 1:00, from someone who stated he was never told what time the appointment was. We had to call several times to get things corrected, and go back to their business to pick out new plants. I would. do something for the customer. If she felt this was not something the company should do rather than yelling oh I see where this is going and hanging up, she could have simply said she did feel her company should do anything. Coming from the service industry for 28 yrs, I would have handled things differently. We do not complain very often but when a company makes multiple complaints they especially to a long time customer they should accept responsibility and do something to correct the situation.