Complaints

This profile includes complaints for Southwind by Spinnaker Resorts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Southwind by Spinnaker Resorts

  Hilton Head, SC 29928

• 

  Southwind by Spinnaker Resorts

  35 Deallyon Ave Fairfield, SC 29928

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/27/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are writing to file a formal complaint against Spinnaker Resorts regarding the cancellation of our timeshare membership. Unfortunately, we have reached a point where our financial situation no longer allows us to continue paying for this membership. My wife has recently lost her full-time job, which has drastically reduced our household income, making it impossible to keep up with both everyday bills and the cost of the timeshare.
  
  Paying for a timeshare that we will never use is completely illogical and unrealistic, especially given the uncertainty of our financial future. We are struggling to manage basic living expenses, and there is no foreseeable improvement in our situation that would allow us to continue with this financial commitment.
  
  During the sales process, we were coerced, misled, and scammed into signing the agreements. Your representatives refused to take "no" for an answer and pressured us to stay until we were exhausted and felt forced to sign. This kind of aggressive tactic should be illegal. The terms of the contract were not clearly explained to us, and the process was so rushed that we did not fully understand what we were agreeing to. We felt pushed into making a decision without the time or clarity to review the terms.
  
  We were never made aware of the ongoing maintenance fees, nor were we informed that these fees would continue to increase. Had we known this information upfront, we would have never agreed to sign the contract. Given our current financial hardship, along with the unethical practices we experienced during the sales process, we request that Spinnaker Resorts release us from our timeshare contract. We are not seeking any compensation; we simply want to cancel this agreement and move forward without further financial strain.
  
  We kindly ask that the BBB assist us in resolving this issue with Spinnaker Resorts as we have not been able to obtain cooperation directly from them. Thank you for your attention to this matter.

  Customer Answer

  Date: 10/02/2024

  Hi,

  Here's the details:

  Spinnaker Resorts
  ** ******** ****
  ****** ***** ** *****

  I don't have the contract. 

  Business Response

  Date: 10/09/2024

  BBB #********
  ********
  
  We would like to acknowledge that we previously addressed
  the Consumer’s complaint in 2020. Prior to that, since their purchase in 2015,
  we had not received any complaints from the Consumer nor have we received
  further complaints until now.
  As we communicated in 2020, we conducted a thorough review
  of the Consumer’s claims in conjunction with the available records in their
  ownership file, and the evidence does not support their assertions.

  
  Our records confirm that the contract terms, including the
  maintenance fees, were properly disclosed within the contract documents, as
  they are an integral part of the agreement. The Consumer has claimed they were
  rushed and pressured into signing and did not fully understand the terms.
  However, after the presentation, they met with a Verification Officer who
  reviewed the documents with them, provided an opportunity for clarification,
  and address any concerns. Additionally, the Consumer had the right to review
  and cancel the purchase within the five-day rescission period.

  
  We have enclosed the relevant documents that directly
  address the Consumer’s allegations. We have highlighted the pertinent sections
  for ease of reference. The signatures and initials on these documents reflect
  acknowledgment and acceptance of the terms by all parties involved.

  
  Based on the information above, we informed the Consumer
  that there was no justification for canceling the contract. Therefore, their
  agreement with Spinnaker Resorts remains in full force and effect, per the
  contractual obligations.
  Regarding the Consumer’s mention of financial hardship, we
  believe their current request stems from this issue. We note that their
  maintenance fee account is delinquent, with four years of past due fees. To
  move forward, the Consumer will need to contact the HOA Collections department
  to settle their outstanding balance. Once the account is current, they may
  request a cancellation review through our Deed & Title department, which
  will determine their eligibility for release from the contract.

  
  Sincerely,

  
  Corporate Customer Relations

  Business Response

  Date: 10/09/2024

  attached documents

  Customer Answer

  Date: 10/14/2024

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because:

  They would always deny such allegations, and it is one of their tactics.

  
  

  Regards,

  
  

  ******* *******