Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I desperately hope you ca* assist me with my matter agai*st Southwi*d at Shipyard. Hilto* Head is*'t offeri*g much help eve* though I've explai*ed my situatio* cou*tless times.
  
  Whe* my late wife a*d I bought this about 25 years ago, we thought it would be perfect for our family, but it has*'t bee*. We did*'t get the amazi*g experie*ces or affordable vacatio*s we were promised. We also *ever got our 2*d week 29 or 30 which was the mai* reaso* we bought eve* though the salespeople i*structed us that we could co*vert poi*ts to get exactly what we desired. It was*'t true. I* additio*, my job relocated me to Califor*ia i* 2006, where I curre*tly live. I've had a k*ee replaceme*t, a hip replaceme*t, a*d several surgeries for uri*ary, kid*ey, a*d bladder issues. Traveli*g is extremely difficult. Retur*i*g to Shipyard across the cou*try is impossible. My sweet wife of 37 years died of colo*/liver ca*cer i* 2010, a*d my curre*t wife was diag*osed with breast ca*cer 7 years ago. We ca*'t afford to travel, especially with the risi*g costs. I must co*ce*trate o* my ow* a*d my family's health a*d well-bei*g. Because of doctors, we have to stay close to home if we go o* vacatio*.
  
  I have shared all of this with Hilto* i* hopes of getti*g out of my week at Southwi*d II at Shipyard but they o*ly offer to "list it" o* some timeshare sites for me. There's *o guara*tee that it will sell a*d I'm still respo*sible for it either way. They are*'t offeri*g a*y compe*satio* for the issues a*d lies I've experie*ced with their compa*y. I *eed a way out completely. Is this somethi*g you ca* help me with? I ho*estly believe I am e*titled to my mo*ey back because it was *ever the perfect way to vacatio* that the salespeople claimed.
  
  It's difficult to keep goi*g at times a*d it would be greatly appreciated if you could release me a*d refu*d my mo*ey.

  Business Response

  Date: 08/04/2023

  August 4, 2023
  *
  ***** ********
  BBB of *ortheast Florida a*d Southeast Atla*tic
  4417 Beach Boulevard, Suite 202
  Jackso*ville, FL&*bsp; 32207
  
  Dear M** **********
  
  *** ******* says he bought his timeshare 25 years ago.&*bsp; He ow*s a week five at Southwi*d II.&*bsp; Twe*ty Five years ago we did *ot sell timeshares
  here at this compa*y.&*bsp; I do*’t k*ow who
  he bought it from but it would *ot have bee* us.&*bsp; Additio*ally, if he was *ot getti*g the “amazi*g
  experie*ces” or the “affordable vacatio*s” the say they were promised, why did
  they wait 25 years to say a*ythi*g.&*bsp;
  
  I ca* u*dersta*d a*d appreciate the struggles *** ******* has bee*
  through.&*bsp; U*fortu*ately I ca**ot give him
  his mo*ey back after 25 years,&*bsp; I will
  keep the timeshare listed for sale here i* our office.&*bsp; Hopefully we ca* get it sold sometime
  soo*.&*bsp;
  
  ******************
  SALES&*bsp;ADMI*ISTRATOR
  
  *****************************
  ******************************** *************************
  

  Customer Answer

  Date: 08/09/2023

  Steve, I rece*tly received your respo*se regardi*g my co*cer*s about my timeshare at Southwi*d II, a*d I must say that I am extremely frustrated a*d disappoi*ted by your dismissive attitude. It seems that you have completely misu*derstood the gravity of the situatio* I have bee* deali*g with for the past 25 years. Allow me to clarify a few thi*gs. While I u*dersta*d that your compa*y may *ot have bee* selli*g timeshares 25 years ago, it is evide*t that there has bee* a* ow*ership cha*ge alo*g the way. This cha*ge i* ow*ership has further complicated matters a*d left me i* a state of co*fusio* as to who is accou*table for the promises made to me duri*g the purchase. Moreover, I wa*t to emphasize that I have bee* tryi*g rele*tlessly to get out of this timeshare for over 12 years. I have dilige*tly paid the mai*te*a*ce fees to keep it curre*t, but the lack of commu*icatio* a*d tra*spare*cy from your e*d has pushed me to the bri*k of frustratio*. How ca* I be expected to co*ti*ue payi*g for somethi*g that has co*siste*tly failed to deliver the "amazi*g experie*ces" a*d "affordable vacatio*s" promised to me? *ow, after years of e*duri*g this disappoi*tme*t a*d emotio*al toll, I have fi*ally reached my breaki*g poi*t. If you are u*willi*g to take respo*sibility for this timeshare a*d rectify the situatio*, I am prepared to deed it back to RMC, eve* if it mea*s i*curri*g legal fees. At least they will have the opportu*ity to fi*d someo*e who is willi*g to fulfill their fi*a*cial obligatio*s a*d receive the be*efits that were promised. I implore you to reco*sider your respo*se a*d take this matter seriously. It is clear that I have bee* let dow* a*d deceived for far too lo*g. I eagerly await your prompt a*d thoughtful co*sideratio* of the *ext steps that *eed to be take* to resolve this issue. Si*cerely, ****** *************

  Business Response

  Date: 09/07/2023

  *** ******* i am truly sorry for all of&*bsp; your family's health issues a*d all of your frustratio*.&*bsp; I u*dersta*d completely.&*bsp; Whatever promises were made to you 25 years ago i do*'t k*ow.&*bsp; The fact is you have a deed to the property a*d a respo*sibility to it u*til it is *o lo*ger yours.&*bsp; I speak to doze*s of people each week a*d the vast majority of them love comi*g to Hilto* Head to vacatio* a*d love their timeshare.&*bsp; You me*tio*ed a*d "amazi*g experie*ce".&*bsp; That to me is totally subjective.&*bsp; A* amazi*g experie*ce could be a moo*lit walk o* the beach or&*bsp; di**er i* o*e of Hilto* Head's great restaura*ts.&*bsp; It is all a matter of opi*io*. As far as a seco*d week 29 or 30, i do*'t k*ow what that is.&*bsp; I am truly sorry for all of your loses a*d health issues.&*bsp; I hope they get better for you soo*.&*bsp; I simply ca**ot reverse this tra*sactio* of 25 years ago eve* if i wa*ted to.&*bsp; You bought it from someo*e else.&*bsp; We are just the ma*ageme*t compa*y. If you would like to speak to me further, please feel free to co*tact me i* my office a*y time.&*bsp; &*bsp;

• Initial Complaint

  Date:06/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We’ve been trying to terminate our owner*hip through RMC but their unwillingne** to work with u* toward* any re*olution ha* u* at a *tand*till. No one want* to take re*pon*ibility for what we’re going through. When we purcha*ed, we were told we could *ell it when we no longer needed it. That wa* not true. Their re*pon*e* to u* have been le** than helpful to *ay the lea*t. The only *ugge*tion they’ve pre*ented i* to *ell. We have already made *everal attempt* to *ell, *tarting one year after our purcha*e, and wa*ted more money in the proce**. The mo*t recent route we
  took in 2020 wa* utilizing *ellMyTime*hare, re*ulting in a wa*te of $1998. Out*ide realtor* will not take a time*hare li*ting becau*e it’* a lot of effort for little to no return. To *ell through the management group a* *ugge*ted, the commi**ion i* exorbitant at 45% with a minimum commi**ion of $1000 and a $99 li*ting fee. We can't ju*tify wa*ting anymore money with no
  guarantee it will *ell. Al*o, when we purcha*ed, we were not told that owner* would one day be allowed to rent their week* to non-owner*. Thi* one change ha* re*ulted in de-valuation of our owner*hip. Why would anyone want to purcha*e a time*hare when they can rent the week they want at a fraction of our owner*hip co*t and not be burdened by ever increa*ing annual
  maintenance fee*? We al*o tried to rent our week *everal time*, we have only been *ucce**ful three time* for a net return of $508.36. We tried again thi* year and had no *ucce**.

  Business Response

  Date: 08/07/2023

  Augu*t 7, 2023
  
  ***** *t*******
  BBB of Northea*t Florida and *outhea*t Atlantic
  4417 Beach Boulevard, *uite 202
  Jack*onville, FL&nb*p; 32207
  
  Complaint ID#&nb*p; 20160786&nb*p; ****** *****
  
  Dear M*. *********,
  
  Mr. ****** ***** own* a week of time*hare at The Village at
  Palmetto Dune*.&nb*p; Thi* i* deeded real e*tate much like owner*hip in your
  home.&nb*p; It i* not a member*hip you can *imply cancel. &nb*p;Any owner can
  *ell their week if they choo*e to.&nb*p; M** ***** wa* told 35 year* ago that
  he can *ell hi* time*hare when he no longer want* it.&nb*p; The *ame hold* true
  today.&nb*p; Although market condition* may vary from what they were 35 year*
  ago, they are free to *ell their time*hare if they wi*h.&nb*p; They can do it
  on their own, or through an out*ide agency.&nb*p; They can even give it away a*
  long a* the per*on they are giving it to i* going to be re*pon*ible for
  it.&nb*p;
  
  A* for renting their week, they are free to do that.&nb*p;
  Many owner* will rent their week to help defray the co*t of the maintenance fee
  if they are not u*ing it one year.&nb*p; Renting your week out doe* not lower
  the value of your time*hare.&nb*p; When you rent a week, there i* not guarantee
  that you will get the week you want or even get a week at all.
  &nb*p;Additionally, if you were to rent a week every year, the co*t of
  renting a week over time will far exceed the price of the time*hare.&nb*p; When
  you own the week, you have a guaranteed vacation every year for a relatively
  low co*t.&nb*p;
  
  If M** ***** wi*he* to *ell hi* time*hare, I will li*t it for *ale
  at no charge to Mr. Early.&nb*p; He may call at any time and reque*t a li*ting
  agreement.&nb*p;
  
  Plea*e call me with any que*tion* you may have.
  
  Regard*,
  
  *****&nb*p;*******
  *ALE*&nb*p;ADMINI*TRATOR
  
  *****************************
  *************lt***************** *************************** ***********...

  Business Response

  Date: 08/07/2023

  Complaint ID#&nb*p; 20160786&nb*p; ****** *****
  
  Dear M*. *********,
  
  Mr. ****** ***** own* a week of time*hare at The Village at Palmetto Dune*.&nb*p; Thi* i* deeded real e*tate much like owner*hip in your home.&nb*p; It i* not a member*hip you can *imply cancel. &nb*p;Any owner can *ell their week if they choo*e to.&nb*p; M** ***** wa* told 35 year* ago that he can *ell hi* time*hare when he no longer want* it.&nb*p; The *ame hold* true today.&nb*p; Although market condition* may vary from what they were 35 year* ago, they are free to *ell their time*hare if they wi*h.&nb*p; They can do it on their own, or through an out*ide agency.&nb*p; They can even give it away a* long a* the per*on they are giving it to i* going to be re*pon*ible for it.&nb*p;
  
  A* for renting their week, they are free to do that.&nb*p; Many owner* will rent their week to help defray the co*t of the maintenance fee if they are not u*ing it one year.&nb*p; Renting your week out doe* not lower the value of your time*hare.&nb*p; When you rent a week, there i* not guarantee that you will get the week you want or even get a week at all. &nb*p;Additionally, if you were to rent a week every year, the co*t of renting a week over time will far exceed the price of the time*hare.&nb*p; When you own the week, you have a guaranteed vacation every year for a relatively low co*t.&nb*p;
  
  If M** ***** wi*he* to *ell hi* time*hare, I will li*t it for *ale at no charge to Mr. Early.&nb*p; He may call at any time and reque*t a li*ting agreement.&nb*p;
  
  Plea*e call me with any que*tion* you may have.
  
  Regard*,
  
  *****&nb*p;*******
  *ALE*&nb*p;ADMINI*TRATOR
  
  *****************************
  *************lt***************** *************************** ***********...

  Customer Answer

  Date: 08/08/2023

  <*pan *tyle="line-height: 150%; font-*ize: 10pt; font-family: Georgia;">
  
  

  <*pan *tyle="line-height: 150%; font-*ize: 10pt; font-family: Georgia; color: #ff0000;"><*pan *tyle="line-height: 150%; font-*ize: 10pt; font-weight: normal; font-family: Georgia;">[<*pan *tyle="font-family: Georgia;"><*pan *tyle="line-height: 150%; font-*ize: 10pt; color: #ff0000;">To a**i*t u* in bringing thi* matter to a clo*e, you mu*t give u* a rea*on why you are rejecting the re*pon*e. If no rea*on i* received your complaint will be clo*ed <*pan *tyle="font-*ize: 10pt; font-family: Georgia, *erif; color: red;">Admini*tratively Re*olved<*trong><*pan *tyle="line-height: 150%; font-*ize: 10pt; font-weight: normal; font-family: Georgia;">]

  
  

  <*pan *tyle="line-height: 150%; font-*ize: 10pt; font-family: Georgia;">&nb*p;Complaint: <*trong>20160786

  
  

  <*pan *tyle="line-height: 150%; font-*ize: 10pt; font-family: Georgia;">I am rejecting thi* re*pon*e becau*e:

  <*pan *tyle="line-height: 150%; font-*ize: 10pt; font-family: Georgia;">I mu*t expre** my profound fru*tration following my conver*ation with ***** ******* ye*terday. He di*played a flagrant lack of empathy toward* the difficultie* I've experienced trying to *ell thi* time*hare, which hi* firm had once a**ured me wa* a lucrative inve*tment. ***** likened owning a time*hare to owning a home - a compari*on that i* patently mi*leading. Home* are not being adverti*ed for $1 on the internet, unlike time*hare*. Moreover, hi* a***rtion that the renting *y*tem could cover our fee* wa* equally flawed. Over the pa*t 30 year*, our week ha* only been rented a handful of time*, and thi* year wa* no exception. De*pite the*e realitie*, ***** *ugge*ted we li*t our time*hare with him, confidently *tating that hi* firm *ell* time*hare* regularly. However, our week fall* in February, notoriou*ly challenging to *ell. Hi* *ugge*tion offer* no guarantee of a *ucce**ful *ale but merely extend* our unwanted involvement with thi* time*hare. We've tried li*ting before to no avail, *o why repeat a failed *trategy? The term* propo*ed by ***** are nothing *hort of outrageou*. They would either take half of any *ale or a minimum of $1500. Thi* mean* we'd either forfeit half of what we paid in full or lo*e money becau*e the *elling price will be laughably low. What wa* particularly di*heartening wa* *****'* concluding remark*. He pointedly *hifted the blame onto u*, *aying, "whether or not you want it, you bought it, and that'* not our fault". But it i* their fault. If hi* firm had been hone*t about the reality of owning a time*hare, we wouldn't be in thi* predicament. ***** *eemed to imply that foreclo*ure wa* a viable option, which conveniently leave* hi* firm with the property. That allow* them to profit while we *uffer the lo** and credit damage. La*tly, de*pite repeated reque*t*, I *till don't have a copy of my contract. ***** wa* unhelpful and provided no i********** or contact* that could a**i*t me in obtaining it. In conclu*ion, *****'* approach to thi* *ituation i* deeply un*ati*factory. Hi* firm *hould con*ider taking back the time*hare and *elling it them*elve*. Given their confidence in *elling time*hare*, thi* *eem* like a rea*onable *olution.

  
  

  <*pan *tyle="line-height: 150%; font-*ize: 10pt; font-family: Georgia;">Regard*,

  
  

  <*pan *tyle="font-family: Verdana; font-*ize: 13px;">Jo*eph Early

  
  

  <*pan *tyle="font-family: Verdana;">
  

  
  

  <*pan *tyle="font-family: Verdana; font-*ize: 13px;">

  
  <*pan *tyle="font-family: Verdana; font-*ize: 13px;">
  <*pan *tyle="font-family: Verdana; font-*ize: 13px;">

• Initial Complaint

  Date:06/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against RMC Resort Management regarding their timeshare called ********* **. My late wife ***** and I purchased two units in December 2011 and since her passing in 2015, I have requested that her name be removed from the records. Despite providing RMC with her death certificate per their request, they have failed to remove her name.
  
  Furthermore, when we purchased these timeshares, RMC's salesman **** ***** assured us that they were easily transferable and marketable. He said that RMC would have "no trouble finding a buyer" should I decide to sell later or transfer ownership. I have been trying to be released from this timeshare for over six years, and RMC has not answered dozens of calls I have placed to their financial agents. Instead, they have accrued *** fees and endangered my credit rating.
  
  In late 2019, RMC notified me that they had found a buyer for one of my units for $8500 and prepared a deed transferring ownership. However, when I tracked down the supposed buyer, ******* ******, he had no knowledge of the transaction and claimed it was an obvious fraud. RMC attempted to defraud me.
  
  I sent a letter to RMC about the situation and received a call from ***** *******, who claimed that the potential buyer was not a fraud but a mistake. He promised to send a picture of the buyer's driver's license, which he never did. RMC claims they had *** ******** driver's license on file, but I believe this is just a ploy to cover up their fraudulent actions. I know from my experience these companies take and file a copy of your license during sales presentations.
  
  As a retired *** ***** and ***** ******** in *** ****, I know how to research and check for validity on any and everything related to this matter. I demand that RMC honor their original false assurances and representations, refund my money, and stop selling timeshares as they are clearly scamming people.
  
  Thank you for your attention to this matter.

  Customer Answer

  Date: 06/07/2023

  The last I talked to this company was March 27th.

  Business Response

  Date: 06/23/2023

   

   

   

  In late 2011, *** *** **** ******** purchased two weeks at ********* ** for use week 41.  The weeks were titled in their names, as well as three others I assume to be their children.  If ownership needs to change at any time, a new deed would need to be prepared and signed listing the names of the new owners and removing anyone that no longer wishes to retain ownership.  This needs to be done and filed by a ***** ******** attorney retained by the owners.  Once this is done and recorded in ******** county, their management company will update their records. If *** ******** would resend a death certificate for his late wife to my attention, I will make sure **** ********** name is removed from his statements.  That would not change the deed however.  That would need to be done as previously described in order to sell the property.  This is deeded ownership.  You cannot just simply be “released” from your ownership.  
  
  On October 14, 2019 ******* *** ****** ****** came into ****** ****** and purchased **** ********* **, fixed week 41, one of the two units owned by **** ********.  I am attaching a copy of the purchase agreement signed by *** *** **** ******, along with a copy of *** ******** signed credit card receipt for the down payment of $1,799.80. Note that the ******* have owned another week at ********* ** since 2001. The proceeds due to *** ******** were in the amount of $2,526.00.  At the time of the sale, *** ******** was in arrears on his maintenance fees in the amount of $3,820.00 for his week 41 in unit ****.  An agreement was made with *** ******** so that the proceeds from the sale would be payable to ********* **  *********** *********** and this would  settled his account in full.  
  
  Soon after the file was turned over to the title company “********* ****** and Title” for processing and closing.    For whatever reason, the ******** never completed their purchase.  I do know that **** ****** passed away in 2021.  
  
  In his complaint, *** ******** states that he wants a full refund.  He did not pay us any money.  He is possibly requesting a refund for the purchase of the two weeks he purchased 12 years ago and has used.  That is not possible.
  
  There was nothing fraudulent about this deal, nor was there any mistake made.  The ******* came in and purchased an additional week of timeshare.  For whatever reason, they did not complete their purchase.   I have attempted to contact *** ****** several times to no avail.    
  
  Please call me if you have any questions regarding this case.
  
  Regards, 
  
  ***** *******
  
  SALES ADMINISTRATOR
  
   
  ***** ******** ****
  
  
   
  
  ********************************
   
  
  http://*****************
  
  
  

  
  

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been trying to sell or give back my parents timeshare/deed with RMC Resort Management Company in Hilton Head Island SC for the past year-we paid them over $400 to list the timeshare-My parents have paid close to 10k this year alone for past assessments and maintenance fees they were not aware of until this past year when RMC took over Please help us navigate and assist

  Business Response

  Date: 01/30/2023

  RMC is a timeshare management company and all of the timeshares that we manager are deeded timeshares not unlike the deed that someone obtains on their primary home.  We are not in the business of buying or selling timeshare.  Anyone who contacts us is directed to their options to sell their timeshare including recommendations for timeshare resale companies as well as information on various timeshare resale groups on the internet that other owners have had success with selling on.