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Business Profile

Water Well Drilling

Howard Water Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Well Drilling.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/08/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Howard Water Systems installed a well & water filtration system in my new construction home, but never tested the water to ensure the system selected would filter out damaging materials. Initial system cost was $8,200. Immediately after moving in, it was evident that the filtration system was not working as the water was staining all bath fixtures and marble countertops. I immediately contacted Preston Howard, owner. Again, without testing the water, he recommended a Scale Remover to solve our water issues. Since he is an expert in Well systems, we hired him to install a Nelsen Scale remover system for $2,990.00. Again, it was immediately evident that this new system was not working and I contacted Howard again. He then collected a sample of water and confirmed that it had Hardness, therefore the scale remover was not working and suggested I now needed a water softener system. At this point, I decided to contact 3 other water filtration experts to ensure the next system installed would be the right one. All 3 companies determined that a different filtration system was needed after testing our water and all 3 advised the scale remover system installed was not necessary and doesn't work with our type of water. Given this, I have since signed an agreement with a different company to replace both systems installed by Howard Water Systems. I am seeking a refund for the Scale Remover system ($2,990), along with the cost to remove that system ($250) and the cost of a faucet that was damaged and replaced due to the Hard Water issue that was resident for a year ($163.33), totaling $3,403.33. Please note that I am not seeking any restitution at this moment for the original filter system that is being removed and replaced, other damages to all the shower hardware which still need to be replaced, or the marble staining which really cannot be resolved w/out a full rip and replace. I hope the BBB can assist in the recovery of damages so I can avoid small claim court.

    Business Response

    Date: 11/14/2024

    The refund of $2,900 was paid in full.

    Customer Answer

    Date: 11/14/2024

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    Please know that Howard Water System has extended a full refund so you can close this case. We are settled.  Thank you!
    Sincerely,
    Deborah P*******

Howard Water Systems is NOT a BBB Accredited Business.

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