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Business Profile

Fitness Center

Onelife Fitness - Irmo

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Onelife Fitness - Irmo's headquarters and its corporate-owned locations. To view all corporate locations, see

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Onelife Fitness - Irmo has 5 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/13/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In September of 2024 I signed up for personal training at Onelife Fitness Irmo. I was told that I would have to sign up for 3 months at a time. I was told that I had to pay $96 up front for my first month of sessions, and that I would be billed for the second two months automatically. I paid up front and was billed for 3 months of sessions. On the third month the trainer missed my session and he told me to make up for it he would give me a free session. I informed him that I was actually moving to the other side of town, almost an hour away, and was going to see if I could have the session missed plus the free session transferred to another gym. After finding out my trainer worked on commission I told him no problem I would keep the sessions with him because I liked him and that I would just make it work sometime in March or April when I no longer had to work over time.

      On January 25th 2025, I was billed for a fourth month of sessions. After seeing this error I called and spoke to the training manager JoJo and was told I would receive a refund in 3-5 business days. After that time passed, I was then told that he had to ask the fitness manager Tara Meekins who said I could not receive a refund but offered to have the sessions transferred to another location but that they had an expiration date. I informed her that I did not want this option because I had moved and work a lot, I wanted my money back for services not received. At this point I don't even want the session that I paid for and was missed or free session offered to compensate. I want my $96 for a month of training I did not sign up for. I was told that I had to inform the gym 30 days in advance to cancel the session however, this was never explained to me initially nor did they provide a signed contract stating this was the case. They have just been giving me the run around and ignoring my emails which leads me to believe they have misleading "shady gym" practices to take the money of local consumers.

      Business Response

      Date: 02/20/2025

      We are working to resolve the issue, I will reach out with the result shortly.  Thank you.

      Business Response

      Date: 02/21/2025

      We refunded member and resolved issue.

      Customer Answer

      Date: 02/21/2025

       I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,
      Alexis A*****

    Onelife Fitness - Irmo is NOT a BBB Accredited Business.

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