Complaints
This profile includes complaints for Clark's Termite & Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 48 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am being charged for termite renewal for a house I no longer own. I sold this house in July 2022. I have reported this to Clark's multiple times and they have still charged me. I do not want this to go against my credit score, and I will not pay it. I no longer live or own that house.
Business Response
Date: 11/14/2022
Multiple attempts made to contact customer via phone and email. We have completed the desired resolution, cancelled account effective immediately and removed any previous invoices/balances.Initial Complaint
Date:10/24/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Despite 3 weeks of multiple requests by phone and email, Clark's withheld our termite bond invoice (containing a 42% price increase) till after the annual termite inspection (7/28/22). After seeing the increase, which we found unacceptable, combined with how difficult it had been to get the invoice, we immediately canceled the termite bond. They are now threatening to send our bill to "collections." We had the termite bond with Clark's for the past 12 years. The invoice usually came in June, well before the inspection, until this year. We started reaching out when we noticed we had not received it as usual. They never emailed or mailed this year's invoice to us prior to the inspection. They are claiming we still have to pay because it was a "confirmed" appointment, but they've always told us when the inspection would be. Based on 12 years of past experiences with them, we had no idea that they would continue to not send the requested bill before the appointment time came. Now they are saying that we could have checked the invoice on the portal, but we've never used a portal for them in the past 12 years, and they never suggested we go there for the invoice. They are now offering that we just pay the original bond price before the 42% increase, but we notified them of cancellation immediately after receiving the invoice and we secured a termite bond from another company. We are not looking for a better deal from them now, we just want to be able to refuse the next year of termite bond with them. We just want the invoice voided for the bond we don't want.Business Response
Date: 10/27/2022
Business Response /* (1000, 5, 2022/10/25) */ Confirmed with customer, previous invoices have been voided and removed. Services have been cancelled effective 10/24/2022. Consumer Response /* (2000, 7, 2022/10/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) They voided invoice, which was desired response.Initial Complaint
Date:10/20/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was a customer of Clark's for 11 years. After being bought out by a large corporation their service became non-existent. Starting in June of 2022 I was sent an incorrect bill and made numerous phone calls to the office to try and get it corrected. No one would answer the phone or return messages I left. On 7/6/22, I finally got a hold of someone who told me the corrected amount for the year was $448.50. I told them to pay it with the credit card I had on file. The next day I received an e-mail saying my service had been canceled. At that point, I was done and told them to forget the service and not come back. On 7/11/22 they showed up anyway and billed me for the service. Since then I have been trying to get my money back. I no longer have service with them and hired a new company. I have spoken with *** ***** in the office who has been trying to get a manager to help me to no avail. I talked to ********* on 8/30/22, *** on 9/28/22 and several times after via e-mail. There just does not seem to be a way to get my refund. They keep promising a check and telling me that it will take several weeks because of the post office but a check never comes.Business Response
Date: 11/09/2022
Business Response /* (1000, 5, 2022/10/24) */ We have addressed the miscommunication and error in services. Full refund has been provide and check was mailed on 10/20/2022. Consumer Response /* (2000, 7, 2022/10/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have not received the check yet but trust that it was sent. I will reopen the case if the check does not clear or does not arrive. Thank you.Initial Complaint
Date:10/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A clarks service technician used a 3 ft drill to install 9 inch termite spikes and hit the main water line to our irrigation system. The line was clearly marked by the city and the green utility box located directly next to the drilled location. This line was located 3 feet below ground, also damaged were the rubber feeder lines that come from the utility box. This caused thousands of gallons to leak under my home for 2 weeks before it was noticed. I immediately contacted clarks customer service and was told they could not assist me and that I'd be responsible. We reached out to greenspace landscaping and kingsley llc water damage for repair estimates and got the digital water readouts and provided everything to Mr. ******* a service manager, he informed me that they would not pay for any damages associated with it. I've reached out to multiple locations via email and phone but received no response or help. I've now had to use my home owners insurance to handle the situation. The total cost of the damage caused by clarks is in the thousands of dollars. We had been customers with clarks for 6 years prior to this incident.Business Response
Date: 11/09/2022
Business Response /* (1000, 5, 2022/10/20) */ We have spoken with the customer and are working towards reimbursement of the water bill and plumbing repairs.Initial Complaint
Date:10/17/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Good evening I have been contracted w Clark's Pest Control since year 2011. Clark sent me a billing statement for $249.00 for services that I didn't authorized For services I Did not consent for. For the past decade I have always called to schedule services & was always home for the services & to allow the technician assess to garage. I contacted Clarks pest control & informed them of the above. And that I can't prove that the services where rendered at my home & that -they were trespassing on my property without my permission to be there The young lady I spoke to. Stated their policy had changed effectively this year, that services were going to be provided with no one being at the home to provide the annual inspection I was not aware of this change Neither, did Clark sent a letter by mail or email informing me of the upcoming changes- for assessing my home without my acknowledge However, on today , 10-14-2022, I received an email from Clark's stating my account is 22 days past due. But nothing about the changes Please look into this matter I feel like I'm not authorized to pay for this service that I did not consent or scheduled to have ThanksBusiness Response
Date: 11/09/2022
Business Response /* (1000, 8, 2022/10/24) */ We have addressed the miscommunication and errors made. Balance on the account has been voided and removed 10/24/2022. Consumer Response /* (2000, 10, 2022/10/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) Good morning, Thanks for your assistance with matter. Sincerely, *******Initial Complaint
Date:09/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a termite bond with Clark's since 2001 that I have paid $200 every October on time each year since 2001. Termite damage was discovered during a deck removal and additional fee for contractors to repair the termite damage was $1600. Contractors suggested I contact Clark's since I have a termite bond. Clark's did not want to pay for the entire amount although they admitted there was termite damage. Offered me 1/2 of the additional repair costs and then changed that to $1000 instead of $800. I stupidly agreed. After 4 weeks I got a check for $800 and a manager brought me $200 in cash. The $800 check was a bad check and bounced and I was out $812 due to bad check fee. I understandably was irate and spoke to a different manager, Deshawn, who promised me a new check to be overnighted. This was Friday 09/23/2022 and I received a check for $800 on Monday 09/26 at 7pm left by fed ex in my front door step. I called again and asked for my $12 for their bad check and was told they would give me $212 which includes the renewal fee for this year as I no longer wish to deal with this company. Today I am told it will take 4 weeks to give me the $12 and the $200. Deshawn was dismissive and unconcerned for my issue. This company did not inspect my property as the bond I paid for insured or they would have found the termite damage and then did not want to pay for the damage as the bond insured. I would now like the additional $800 for the entire amount I paid for termite damage that Clark's overlooked. And I want my $12 bad check fee immediately.Business Response
Date: 10/03/2022
Customer has been contacted and the situation has been resolved.Customer Answer
Date: 01/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *********Business Response
Date: 01/30/2023
Confirmed with Accounting department. Check is being issued today and will be overnighted to Ms. *********.Initial Complaint
Date:09/27/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
@ one year ago termites were found in my house, my wife called Clark's Termite and Pest control to have the damage inspected. She then requested a schedule of the repairs, which none was received. To date too many items are not corrected 1. Plaster Board not repaired 2. Base trim not repaired/ replaced 3. Double doors do not align properly/ causing see thru air gap on door frame 4. Nail holes in double door are still visible 5. Dead bolt does not work properly 6. Regular lock does not work properly 7. Painting of door trim inside and outside not completed 8. Flooring not repaired I should not be required to coordinate the efforts of the contractors to get this work done I pay my termite bond on time and expect some service from this company. Clark's wants us to coordinate the repairs of the contractors,Business Response
Date: 11/07/2022
Customer has been contacted and we're working to address the concernsBusiness Response
Date: 11/18/2022
The process of repairs has started and should be finished early next week.Customer Answer
Date: 11/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *****Initial Complaint
Date:07/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My home was built in June of 2019 at which time Clark's Termite and pest control did my termite bond. Since living in the home I have always been able to renew the bond during this time frame with the exception of this year. I didn't get a refund this year and overtime hours were cut at work, being I'm already choosing between groceries and bills. I decided to push back the renewal to later on in the year. Clark's on the other took it upon themselves to show up at my home without me making an appointment with them. They check the towers without my consent. The driver called me to let me know after the work was done that none of the towers needed to be replaced. I told the service tech I never make an appointment for them to come out. He told me not to worry about it because until they do the inside of the home I will not be charged, A week later I received an invoice in the mail. I called the company the next day to find out why I was being billed? In a roundabout way, I was told to pay it or they will come and remove the towers and then notify my mortgage company. They said it is the annual date for the towers to be checked and they have every right to come out and check them. I'm shocked at the company's behavior, up until now I've been pleased with their services and have never had a problem with them, I can't believe they showed up on their own to my home did a partial renewal and then send me a full bill. As the customer, don't I have a say in what goes on with my home?Business Response
Date: 08/02/2022
Business Response /* (1000, 8, 2022/07/25) */ Good morning. I will be reaching out to you to resolve this issue. Thank you for your patience.Initial Complaint
Date:07/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cancelled a mosquito service on May 25, 2022. Was told I would receive a $300 refund within a week. I have continued to call with no response. I have sent numerous emails and am basically being ignored. It has been almost 2 months and still no refund.Business Response
Date: 07/26/2022
Business Response /* (1000, 5, 2022/07/15) */ I apologize for the delay and inconvenience, I will ensure you receive your refund in next week.Initial Complaint
Date:07/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When I bought my home in June 2021, I contacted Clark's Pest Control to transfer the termite bond from the previous owners and set up pest control with add ons for spider, mosquito and fire ant . This was paid once for multiple treatments over the entire year. During the year there were various messages where the exterminator could not provide service due to weather (no mosquito treatment in the rain) or is the exterminator was out of product. Some of these services still have not been provided after several weeks of trying to get them rescheduled. On 7/2 my credit card was charged for another round of annual services, with no notice of price increase, no option to amend the services, and one week before the other contract was up. I have made multiple attempts to reach someone via phone and text with little to no response. I have disputed the charge on my credit card and I am waiting for the credit card company to make a decision.Business Response
Date: 08/02/2022
Business Response /* (1000, 14, 2022/07/27) */ The credit card has been refunded for the full amount back to customer. ******* ***** Branch Manager
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