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Business Profile

Hotels

Quality Inn

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charged for an extra room that was not used. I spoke with management on 2/23/2025 and was told a refund would be submitted to the owner Mr ****** I have been in constant contact with Quality Inn in ************ with no luck. It's a different excuse every time as to Mr ***** being available to speak with me. ***(manager) took the key from me and verified the room had not been used. He said," Mr. ***** was supposed to take the key back instead of giving it to me". He could have rented the room to customers that were turned away. I have called to speak with *** and he was emailed by the confirmation department for Quality Inn to contact me. In which as of this date he still has not. I want my refund that was promised to me and I think 2 months is way too long to keep playing games.

  • Initial Complaint

    Date:09/01/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went on weekend with my nine year old
    To a family reunion In South Carolina. I use quality inn, comfort inn and that brand of all hotels whenever I travel. When booking this room is says NEWER room and I felt comfortable dispute the reviews. This room had a horrible odor, none flushing tiolet, clog tub , stained carpet and to many things to mention. I felt unsafe as the room was obviously broken into at some point due to door agitated locks! This was all to disturbing and I didn't want to upset my family who all stayed in neighboring brand hotels so I and my daughter pretty much slept in the car and left our things in the room and showered in the room. This has left a really bad feeling for me with Quality inn. Forgot your mention the smell may have come from mold as there was a leak.

Quality Inn is NOT a BBB Accredited Business.

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