Complaints

This profile includes complaints for Fogel Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fogel Services, Inc.

  9561 William Aiken Ave Ladson, SC 29456-4310

• 

  Fogel Services, Inc.

  10019 Highway 78 Ladson, SC 29456-3774

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction is 05/15/2025. My Air conditioner failed. I called our local Fogel Services office & the tech came out & replaced the capacitor in the Trane A/C unit they had installed in Feb. 2022. I was told that there would be an $85.00 diagnostic fee, which I agreed to. Their technician determined that the capacitor had burned out & was in need of replacing. Initially, he quoted a total cost of $680.00 for the repair, but after some discussion, "adjusted" the cost to $435.00, which I begrudgingly agreed to, as the weather forecast called for 90+ degree temps for the next 5 days. He completed the repair in about 45 minutes. We received the receipt via email which showed the $85.00 diagnostic fee, plus $350.00 for the capacitor, Thinking it OUTRAGEOUS price for the part, I checked online & found the exact same capacitor (same part # & same manufacturer) at Klein Tools for $10.37. I'm sure that the $350.00 included the labor, but I feel that I have been GROSSLY OVECHARGED for the 45 minutes that it took to install a $10.37 part! As bad as that is, this is the SECOND repair that they've had to do on this 3 yr. & 3 month old unit. Just days before the 3 year labor warranty expired, the compressor burned out & had to be replaced. Fortunately, the warranty covered that cost, but to have to have 2 service calls on a 3-1/4 year old &10,000.00++ A/C unit I find to be a bit much. I'm thinking that the $85.00 diagnostic fee is reasonable; a roughly 150% markup on the part ($25.00) is within reason, and perhaps a $100.00 fee to cover up to an hour of labor is high, but not UNreasonable: totalling $210.00. I feel that Fogel services owes me a $140.00 refund.

  Business Response

  Date: 05/20/2025

  Our pricing reflects the complete professional service we provide—not just the physical part. When you pay for a capacitor replacement, you're investing in certified technicians who safely handle high-voltage components, same-day emergency service, commercial-grade parts that outlast cheaper alternatives, a comprehensive system check that can identify potential future problems, full warranty coverage on both parts and labor, and the peace of mind knowing the work is performed correctly by an insured professional. While online parts may seem inexpensive, they don't include the expertise, safety protocols, and guarantees that protect your home and HVAC system from further damage or potential hazards that can result from improper installation. You also signed the estimate and quote and then after repair was completed and and the technician left is when you started writing bad reviews based on you not agreeing on the price. you could have decline the repair at that point.  There is a lot of overhead that goes into the pricing of the parts like gas ,insurance,maintenance on vehicles  and many other things. It also goes with the knowledge of knowing what is wrong and experience to fix it. The parts are appropriately priced for the repair. 
  
  
  

   

   

   

  Business Response

  Date: 05/21/2025

  Again you keep referring to how long it took to change the part this is why we do not charge by the hour we charge flat rate pricing. If it took the tech 1 hour or 15 hours to do the work this is the agreed price so there are no surprise cost at the end.  This is why we wrote up the additional estimate outlining the cost of the repair that you agreed to and sign off acknowledging the cost of it . You should have denied additional work at that time as it starts on the estimate.  In my opinion the cost should have been more as he did not charge you for the minor wire repair of the burned wire that the tech fix for free. All of our parts are purchased from HVAC supply companies that are specific to the brands we work on.  Everything is found cheaper online and you could have went that route. You chose to have a professional work on it and guarantee the repair and decide you didn't agree with the price after the work was done and the technician had already left. You could have called the office at the time and it would have been handled in a better way but you chose to go the route of Making BBB and 1 star google reviews based on a price you agreed to In Advance. Call any  licensed mechanical contractor and you will find the cost to replace the same part  is reasonable priced.

  Customer Answer

  Date: 05/22/2025

  I am rejecting this response because:
  Christopher ****** I see only excuse after excuse from this company trying to mask the fact that they grossly overcharged for the very minimal service they performed.  Here are the facts: I called requesting service & was quoted a diagnostic fee of $85.00, which I agreed to. The technician came & performed the diagnosis, 10 - 15 minutes. He then quoted me $680.00 to replace the capacitor. We discussed it, & he reduced the overall charge to $435.00.  I requested a senior or military discount (I'm a 74 yr. old Vietnam Era Vet.) which they denied. Considering the stretch of hot weather, I grudgingly accepted. He took another 10 - 12 minutes to replace the part with a smaller aftermarket capacitor, we spent another 10 minutes discussing our common history (we had both lived within just a few miles apart near Travis AFB in CA..  The facts then, are as follow.  Fogel services charged an $85.00 fee for the first 15 minutes of labor, which included the technicians travel time, they then charged an additional $350.00 for the next 15 minutes of labor (minus the $9.00 cost of the smaller, aftermarket part): (roughly $341.00 for 15 minutes labor). I feel that Fogel Services has grossly overcharged me, and that nothing less than the original requested refund of $140.00 (VERY GENEROUS on my part) is acceptable. 

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a new home less than 2 years ago. Fogel was the contracted installer by Lennar to put in the unit. Last week the unit failed. The tech that came out said the failure was due to a manufacturer defect where the insulation inside the unit fell, causing loss of airflow which caused a block of ice to form inside the unit. This caused water to leak into the insulation and through the ceiling of the home. Fogel just taped up the soggy wet insulation inside of the unit which ultimately will cause mold to form and be distributed through our air vents. We were told that it was being replaced however the tech told us that he just taped the soggy insulation inside the unit back up. We have had to call the company five times each time being promised a supervisor or owner would call us back, each day we do not get a call. They are knowingly putting us in harm of mold. Additionally I informed them that I previously had a brain infection that I had to get a spinal tap for that they were concerned was due to a past mold exposure and it is imperative that I do not get exposed again. Fogel’s call center noted this but still have not given confirmation that this will be fixed along with the removal of the other outside wet insulation. They have not returned any of our calls or provided communication or clarification on a correct fix. This is a health issue that could result in serious harm to me and my family as well as making the house inhabitable.

  Business Response

  Date: 04/10/2025

  Dear Ms. *****,
  
  Thank you for bringing this matter to our attention. I will be reaching out to you directly by phone to discuss the situation further and work toward a satisfactory resolution.
  After reviewing the details of your concern, it appears the issue stems from a failure of the case coil insulation. The insulation fell onto the coil, obstructing proper airflow, which in turn caused the coil to freeze. This ultimately led to the water-related issue you experienced.
  It seems there may have been some miscommunication regarding the scope of the repair and what actions were to be taken. I apologize for any confusion this may have caused. Based on our assessment, we do not believe this is a significant or complex issue. We will simply need to replace the compromised insulation with new material to correct the problem.
  Please be assured that we are committed to resolving this matter promptly and to your satisfaction. I look forward to speaking with you soon and getting this issue addressed.
  

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought our house brand new in September 2023, from DRHorton and we've had issues with our HVAC even before closing. Fogel is the HVAC provider. Our system has whistled, have some vents with no air coming our, cannot get the system to heat above 65 degrees. Fogel has been out several times while under our one-year warranty and just kept saying there was nothing wrong with the system. In January 2025 during that extremely cold spell we could not get our system to heat above 65 degrees. Since our one year warranty with Fogel had expired I called another company Sandpiper HVAC, they came out and immediately said your system is starving for air. You do not have enough cold air returns and they ones you have are inadequately sized to small. I had Sandpiper upsize one air return and install a second one at the front of our house and ever since then our system has been working like a charm. I went back to DRHorton and Fogel for reimbursement that I paid to Sandpiper to fix the problem. Both DRHorton and Fogel refuse to reimburse me for improper design/installation of my HVAC unit. They said since I had someone else touch my ductwork they are no longer responsible for my system.

  Business Response

  Date: 03/26/2025

  In there own report they said they increased the fan speed making of the unit to a .9 static this is why they added a return. They did not know the original CFM needed for the home based off the load calculations In the manual D duct design this system was designed to have a .7 static.  Based an air balance report and cfm report taken the system was reading at .68 this mean that it was set properly and cfm reading are within ACCA requirements. Modification to the duct system outside of what was permitted and on the manual D design would not be something that was needed or not been warranted. 

  Customer Answer

  Date: 03/26/2025

  I am rejecting this response because: the system was not heating above 65 degrees. The system originally was set above factory settings when we bought the house and was whistling in the return vent. Fogel turned the fan speed down around October 2023 making the whistling stop but then we developed all the heating/cooling problems. Sandpiper turned the fan speed up to allow for greater air flow until they could come out and increase the air return size and install a new return. The system was turned back down following the return completion. Fogel is 100% responsible for all these issues.
  
  
  
  Sincerely,
  Rosemary ********

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constant lack of follow up through a multitude of issues. I have currently been waiting almost 6 weeks for them to address exposed wires in my attic.

• Initial Complaint

  Date:02/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In end of 2021, I purchased a house with Lennar who used Fogel service for HVAC system. 2023 winter, it started first incidence, house is cold, no heating. Service personal came out and fixed it. Then December 2024, it happened again, they came out fixed it. Just two month later, on February 2025, it happened a third time. They fixed. Each time they charged $85. The problem is same "high limit switch not getting time to cool down." I have 7 other houses purchased before this house, some from 2015, none of the HVAC system had issue like Fogel service HVAC. Now they say it is the parts problem and want me to pay $200 for service fee to replace the parts. Fine, why not telling me the first time? It sounds they make a living by providing frequent service on a faulty product they installed in the first place.

  Business Response

  Date: 02/14/2025

  Thank you for reaching out with your concerns. We appreciate the opportunity to address the issue.

  
  Fogel Services does not manufacture the units or components used in your system. The carrier equipment operated without issues for two years, indicating that this is not related to an installation problem but rather a mechanical failure. Our technician's notes confirm that the previous service calls were unrelated to the current issue.
  During our inspection, we found the furnace displaying error code 31, which indicated that the high-pressure switch (HPS) did not close or reopened. After thoroughly checking all possible causes, we discovered a loose hose on the inducer box. We reinstalled the hose and tested the system, which then operated correctly for 20 minutes without any issues. On the second visit, we found that the system had shut down due to the discharge air temperature (DAT) high-limit switch being triggered. After bypassing the switch to test the system, we noted a 75°F temperature rise, which caused the high-limit switch to activate. We then adjusted the gas pressure to 2.9" WC to mitigate the issue. Additionally, we observed that both filters were extremely dirty, which could have contributed to the problem. The system was tested again, and it functioned properly for 20 minutes, meeting the required thermostat settings. Given the nature of the issue, there may be an underlying damper-related problem.
  Please note that we provide a 30-day labor warranty for each service call. If the issue recurs within this timeframe, you would not be charged a diagnostic fee.
  If you have any further concerns or questions, please feel free to reach out. We are happy to assist you.
  Best regards,

  
  

  Customer Answer

  Date: 02/14/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *****

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The latest issue with our system is we need a compressor for our heat. When our unit was 2 years old, we began having problems with the air conditioner. The coil needed to be replaced (parts covered under warranty, labor was out of warranty as only good for 1 year). Therefore, we paid $1199 for installation. Two months later in October, the replaced coil went bad and needed to be replaced. One month later in November, the drain pan. Now the compressor. While Fogel Services, did not charge labor for the installation in the October coil or the drain pan, they want to charge the labor to install the compressor. They "rigged" a workaround for the emergency heat to kick on but that is probably driving our electric bill way up. With all of these issues within a 6- month timeframe, my husband and I believe there is something wrong with our entire HVAC system and are not confident that the air conditioner will work once the warm weather returns.

  Business Response

  Date: 01/09/2025

  We at Fogel sincerely regret to hear about the challenges you are experiencing with your HVAC system. We understand how frustrating these issues can be and want to provide clarity on the matter.
  
  Please note that Fogel warranties the equipment we install against installation defects and workmanship for one year from the date of customer ownership. The unit in question functioned for over two years before experiencing its first mechanical failure, which involved the evaporator coil. Unfortunately, leaks can develop due to the hundreds of solder joints in a coil, and this is not uncommon.
  
  In this instance, the coil is located in the attic area. While the drain pan is connected to the bottom of the evaporator coil, the compressor, located in the outdoor unit, is unrelated to this refrigerant leak and failure. We would like to clarify that Fogel does not manufacture the equipment or its components; we install, service, and maintain the system.
  
  Regarding emergency heat, this feature is designed to provide temporary heating using electrical elements in case of a mechanical failure. However, its functionality must be activated at the thermostat or zone board if the system is zoned.
  
  Additionally, Fogel did offer an extended manufacturer's warranty, registration and documents related to maintenance requirements on 7/6/2022. If you believe the issue stems from a defect in the manufacturing of the equipment, we recommend reaching out to Trane’s customer care team for further assistance.
  
  

  Customer Answer

  Date: 01/10/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because we have no proof or paperwork of the said extended warranty of July 2022. We are aware of the parts warranty of 10 years but your 1 year labor warranty is not acceptable. We have contacted Trane as well but you as a business should be proactive and install the faulty equipment and go after Trane yourselves. 
  
  
  
  Sincerely,
  
  
  
  **** *****

• Initial Complaint

  Date:01/06/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/30/2024
  
  I purchased a brand new home in 2022 where the furnace and AC was installed by Fogel. I purchased the service plan to have the AC and Furnance inspected and cleaned. In November 2024 they came out and did the furnace inspection and said everything was fine. In December the heater stopped working so I called and had to pay a diagnostic fee for a tech to come out. The tech said there was a clogged line and he fixed it and the heat worked fine. He ensured me again there were no issues. December 23rd I woke up to a cold house and called and a tech came out later that day. Tech said there was a bad inducer fan. I asked how does this happen? It’s a 2 year old system, it was inspected by yall in November, repaired in December and now there’s a bad part. The tech advised the equipment installed on systems is usually poor quality and he didn’t know who installed the system which I told him was Fogel. On December 23rd when he said the part was bad I was informed I would have no heat until the following week due to the holiday. I believe this company dropped the ball on the initial install with bad equipment, they dropped the ball on my yearly inspection which I paid for and dropped the ball on the first repair. Due to their misdiagnosis we had to go a week without heat in our home.
  The repair cost us $730. I would like to seek some reimbursement for the terrible service provided, the misdiagnosis on the initial repair and the inconvenience of having no heating for a week due to this misdiagnosis. I would also like to see the company better train technicians.

  Business Response

  Date: 01/06/2025

  We are sorry to hear about the issues you have had with the HVAC system. Home service plans are designed to clean and check operation to maintain operation and efficiency of the unit but there is no guarantee that there will not be mechanical break downs with the unit. Equipment still breaks and this is why the manufacture of the equipment provides a part warranty when there are unexpected repairs with the system. As far as the quality of the system its a Carrier/Bryant unit one of the highest brand of of equipment but are still subject to break down. I don't believe that the system was misdiagnosed as the system continued to run for a month after the system was checked and could have failed for many different reasons after the system checked out fine. I believe this is unfortunate events that lead to the dissatisfaction of the service and going with out heat And I will be reaching out by phone to discuses further to try and make this right for you.  

  Customer Answer

  Date: 01/13/2025

  I am rejecting this response because: They advised they would reach out to make things right, but as of this morning have not made an effort to contact me. I know it says it was closed satisfactorily but I have not heard back and was trying to give them time to respond. Please advise next steps.
  
  
  
  Sincerely,
  ******* *

• Initial Complaint

  Date:12/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new home in the Creekside Point community and Fogel Services was the contractor used by the builder to install the AC and heat equipment. We have complained a number of times in the past several months of a loud banging noise coming from the condenser whenever it turns on or off. In my investigation into the issue I found a number of potential causes for this problem. When Fogel sends a service technician out they each have a different opinion about the cause, but do not resolve the problem, and the loud banging noise continues to occur.
  In two weeks our new home purchase warranty expires and we need this problem to be resolved now.

  Business Response

  Date: 12/10/2024

   After reviewing the call history and listening to the audio recordings, the noise described originates from the heat pump during its defrost cycle. This cycle is designed to reverse the flow of refrigerant to thaw the outside coil. During this process, the outdoor fan temporarily turns off, allowing the coil to defrost. Once complete, the system resumes normal operation. You may notice steam rising from the unit during this time, which is a typical aspect of the defrost function.
  The noise, which may sound like a bang, swooshing, or grinding for approximately 2–5 minutes, is consistent with the normal operation of an electric system functioning in defrost mode.

  Starting and stopping noise from the compressor is also a normal noise due to reverse rotation as described in the attached file as a bulletin. 
  
  We hope this explanation clarifies the matter. Please let us know if there are additional concerns or if further assistance is needed.

   

  TECH NOTES

  Dennis L****** said (pinned):
  Sprayed coil cleaner on Evaporator
  coil to help with the smell. The
  condenser sounds normal and
  not making any noise.
  12/4/2024 1:30 PM

  1/3/2024 11:11:06 AM - DAKOTAP - Homeowner called in saying that unit made loud banging sound, making horrible sound earlier this morning and then let out some smoke or something. Scheduling 1/4/24 8a-12p. Call ***-***-**** wotw. Also draining out the side on secondary pan. Please check it out.

  A heat pump defrost cycle often presents as a loud banging noise accompanied by visible "smoke" which is actually steam, occurring when the unit periodically switches to melt ice buildup on its outdoor coils, creating a noticeable sound and steamy appearance that may seem alarming but is a normal part of its operation in cold weather.

  The "smoke":
  This is not actual smoke, but water vapor (steam) rising from the melting ice on the outdoor coils when the heat pump enters defrost mode. 
  The banging noise:
  This loud sound is caused by the rapid change in refrigerant flow within the system as the heat pump switches to defrost mode, sometimes creating a thumping or clanging sound. 
  Why it happens:
  To maintain efficiency, a heat pump needs to periodically defrost to prevent ice buildup on its coils that could hinder heat transfer. 
  

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fogel Services failed to tell me what so ever that I was out of warranty.
  
  The home was built in 2020 and has broke down March of 2023
  
  Kept being told from Fogel the system was operating "just fine"
  
  turns out dampers needed to be replaced
  
  fogel came out and replaced and charged me $908
  
  please see attached email I wrote to the CEO of ** ******. ** ****** built the home.

  Business Response

  Date: 09/04/2024

  A refund will be issued. 

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a home from Lennar. After purchasing the home I was informed Fogel would be the HVAC company for the home and that it is under warranty. I found this to be relieving. Within days of moving in, I noticed a few issues with the HVAC, the first was that the upstairs and downstairs thermostats would read a different temperature than what it was. IE: Said it was 70 degrees but it was really 82 degrees. The second issue was there is no airflow in some of the rooms so the temperature is significantly higher than in other rooms including what the thermostat says. They had to send a tech out, and an air balance guy out. I informed them that someone may not be home but they are free to go in, and the door would be unlocked. They came over, never knocked on the door, and left a note saying they would have to reschedule since no one was home. Someone was home, they never knocked or rang the ring doorbell. I called back and they said an air balance guy was in a car accident so it would be a couple of weeks before they could send someone. They finally do, he does what he needs too. No change. I call again they send someone out again. Once more no change. I finally contact Lennar, and they reach out and said Fogel would call. They don't, a few days later. I call and explain the issue. I told them I would have my lawyer reach out if the issue doesn't get resolved and was told "If you mention lawyer one more time I will have to hang up". At this point, I got frustrated and cursed about the situation and was told that if I didn't stop cursing they would hang up. It's quite sad due to it being MONTHS since I first contacted Fogel about the original issue and they have yet to fix the issue. I am not usually one to curse at people since I know it's not the dispatch's fault but it's quite nuts that it has gone on this long. I have to crank my AC to 60 just to have my room be 70 at night because it gets to the 80s during the day. So now my electric bill is really high.