We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Motorcycle Dealers

Velocity Powersports North Charleston

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/29/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called the dealer and asked to purchase the 2023 Kawasaki dirtbike KLF140RF that they had listed on their website. I spoke with Megan in Sales and she said it was still available. She informed me it was and after spending a lot of time and negotiating on a price, she took my deposit over the phone to hold the bike. She then called back afterwards and said the bike is being transferred to another one of its dealers so I cant buy it. I would like to be compensated for my deposit of $200 and for my time wasted with your dealership.

    Business Response

    Date: 02/29/2024

    Mr. ***** mistakenly lodged this complaint with the incorrect Velocity Dealership. He initially contacted our Orangeburg branch regarding the 2023 Kawasaki Klx140RF. Upon inquiry, he placed a $200 deposit, and the credit card transaction was completed on February 29th at 10:11 am. The manager, who was assisting him, later discovered that the dirt bike Mr. ***** desired had been sold at a different location within our dealership network. Promptly, she reached out to him and promptly refunded the $200 deposit. This refund was processed on February 29th at 10:43 am. Despite checking our inventory across all our dealerships, we regret to inform Mr. ***** that we do not have another comparable model available.

    Customer Answer

    Date: 03/04/2024

    Velocity Powersports Orangeburg called back and agreed to complete the sale as originally agreed upon over the phone. We took delivery of the motorcycle on 3/2/24. Thankyou to the Dealer for standing behind their agreement, and the BBB for providing a great forum for resolving issues quickly. This case can be closed.

Velocity Powersports North Charleston is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.