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Business Profile

Pool Contractors

Austin Pools & Spas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:05/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/31/22 I entered into a signed contract with Mr. Lindauer (owner of the business). This contract stated that he would do the following work: remove old pool liner, install new pool liner, install gaskets and face plates, repair rusty ladder, paint entire deck with 2 coats of paint, replace bolts in diving board, repair cracks in cement, pressure wash the deck. They have not tried to resolve the problem supposedly due to health issues, but his sons (who were/are in partnership with him) could've finished the job. I gave him a check for $6000 on 10/31. I also gave him a check for $3800 on 1/5/23. I only owe $498 upon completion. He said that he had to obtain the supplies to finish. I still am waiting for the work to be completed. The remaining work is worth well over $498, which means that I have paid for services that he has not completed. I have tried contacting Mr. Lindhauer multiple times, but he won't answer my calls or return my messages. He finally contacted my on April 24 after my daughter contacted him but he did not provide any information about whether or when he will complete the work. I'm attaching the original contract, which shows the first payment that I made. If necessary, I can also provide bank statements showing the full amount that I have paid.

Austin Pools & Spas is NOT a BBB Accredited Business.

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