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Business Profile

Credit Union

Founders Federal Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Founders Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Founders Federal Credit Union has 25 locations, listed below.

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    Customer Complaints Summary

    • 40 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 16, 2022 Founders Federal Credit Union allowed a transaction to be charged to my Mastercard of $6762.49 when my credit limit was only $1500.00 from Enterprise Rental Car. I brought it to the attention of Founders and was told that Enterprise is allowed to do that even if the funds were unavailable. My Mastercard was in arrears of almost $5000.00. Founders eventually paid the arrears and then canceled my account, due to their error. I have been with Founders since 2015. I did nothing wrong and I was happy being a member of Founders Federal Credit Union.

      Business Response

      Date: 12/02/2022

      This complaint has been submitted by the member several times and was previously addressed and has been resolved. No further action will be taken by the credit union. 

    • Initial Complaint

      Date:10/31/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been with Founders for over 20 years an now I have received a letter saying they are closing all my accounts due to a credit card with them that I have ask help with for the past year an get no help. One employee says they can help but then the main office says they cant help. I need help with this.

      Business Response

      Date: 11/03/2022

      The Member was contacted to further discuss the details of her request and the dispute was resolved to the members satisfaction. 

    • Initial Complaint

      Date:10/20/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 30th, I utilized ******** Pay to purchase an item (iPad, $200) using my Founders Debit Card. The item was never shipped or received. Tracking was printed by the seller, but never moved. ****** was contacted with no reply. I filed a police report on October 10th through the Catoosa ********************** (where the seller resides). The police department determined that the transaction was fraudulent on the sellers part. Tuesday, October 11th I contacted Founders and spoke with ******************************* at the ********* Branch and provided her with a copy of all screenshots, chat history, screenshots of item, tracking information and the police report. On October 20th, Founders said they would not do anything to assist any further in the matter and that I have no purchase protection on my card that would protect me in this scenario. When my wife called on October 20th, she spoke with ******* at the Lancaster branch and was told that she would not likely be able to provide me with any information regarding what is considered fraud protection. She stated that that information is not privy to customers, however she can provide the cardholder agreement. My wife and I have been Founders customers for a long time. Despite having all documentation and acknowledgement of this being an invalid charge, they refuse to refund me. Be wary of Founder's and their "purchase protection."

      Business Response

      Date: 10/28/2022

      The Member was contacted to further discuss the details of the transaction and the dispute was resolved to the members satisfaction.

      Customer Answer

      Date: 10/31/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    Founders Federal Credit Union is NOT a BBB Accredited Business.

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