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Business Profile

Rehabilitation

Rebound Behavioral Health, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rehabilitation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3/27/24 - 3/29/24 Son was committed to facility via involuntary court order. He was forced to remove his clothing (including underwear) and was forced to wear another patients underwear. He was given medication without any assessment from that facility. As of 5:00pm on 3/29/24, my son still had not been assessed or relayed any information regarding the duration of his stay at the facility. He and we were given conflicting information regarding the entire process. The entire ordeal and the employees/staff at the hospital only exacerbated the problems and frustrated our son and my family. No one at the hospital returned calls or responded to voicemails left. They were all unprofessional, rude and had zero empathy. My son was not able to shower properly because he said that the shower kept shutting of. He could not eat the food because it did not taste good to him. He was restless because he do not have anything to do. The staff confiscated his mens devotional bible, as well. This facility should no be allowed to house young adults for lack of recreational activities. Almost every employee of the facility seemed incompetent.

    Business Response

    Date: 04/23/2024

    At this time Rebound Behavioral Health will continue with our practices and issue an invoice to *************************** benefits provider, as well as ****** for services rendered during his stay at Rebound Behavioral Health, no billing adjustment will take place. 

     

    *****************************

Rebound Behavioral Health, LLC is NOT a BBB Accredited Business.

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