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Business Profile

Utility Water Company

Lancaster County Water & Sewer District
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Lancaster County Water & Sewer District's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lancaster County Water & Sewer District has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • jasper c

      Date: 04/12/2024

      jasper c

      Date: 04/12/2024

      my services was shut off and locked over one ***** not being paid yes one ***** unbelievable thousands of customers it would make more sense just roll that over to the next bill cycle but their customer relations seems to think its practical to spend the labor for a work list and have a service personnel lock the meter out rather then roll a ***** over to the next bill and have to call to get it resolved unbelievably horrible customer relations to be so important ********************** who can go without it . would made more sense if the unpaid balance was much higher but a ***** just one whats the disconnect to your customers whatever it is needs to be fixed and I felt I was bullied by the company's process

      Lancaster County Water & Sewer District

      Date: 04/16/2024

      To Whom it May ********** received your inquiry below through the Better Business Bureau. We are having trouble locating you in our billing system. We have not seen an email or name in our system to reflect your information. We sent an e-mail stating the same to the enclosed e-mail with no reply. Also, we require a $10 negative balance before a customer to show up on our Non-Payment List.Please provide ** with your full name and address so we can confirm your account information. Your zip code reflects ******************, so let ** know if you are a *************** customer. We will be happy to assist with more information.*****************, P.E.District Manager, LCWSD

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