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Business Profile

Fireplaces

Ethanol Fireplaces

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fireplaces.

Complaints

This profile includes complaints for Ethanol Fireplaces's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ethanol Fireplaces has 3 locations, listed below.

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    Customer Complaints Summary

    • 63 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/21/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Ethanol fireplace.com for 24 containers of ethanol for my fireplace but have not received them nor has the company responded to my calls or voicemail. Order was placed on October 4, 2024. They did send a confirmation receipt of the order but no shipping information. I should have read your previous complaints about this company before placing an order. I would like to receive a refund or be a apart of whatever class action proceedings that might be brought about in the future. They've deducted and received $119.00 out of my debit card account. Thank you!

    • Initial Complaint

      Date:08/28/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an ethanol fireplace insert on July 25, 2024. Ethanol Fireplaces immediately charged my credit card $129.99, citing on their website that it was a "pre-order" with an "ETA 8/23/2024." That same "ETA" date is still showing on their website. On 8/26/2024 I called them twice, different times of the day. No humans available, but I was able to leave a message and a return phone number. No one responded, so at the end of the day, I emailed the only address I could find inquiring about the status and told them if they couldn't deliver or didn't have the product to please refund my credit card. Still no response. I had tried to order this same item during COVID, maybe three years ago, and they couldn't deliver and, on their own, no questions asked, refunded me. I know it's only been a month but because of past dealings with them, I'm getting concerned and want my money back.

    • Initial Complaint

      Date:08/02/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They never shipped me the product I paid for. Kept saying it was backorder . Then stops responding to emails

    • Initial Complaint

      Date:04/11/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on April 1, 2024, and have sent 3 emails and phoned twice trying to find out when they will ship. The phone message says "Let me "try" to connect you" to voice mail, and I've left 2 messages. I now see that they may be a bogus outfit. I want a refund for the items I ordered.

    • Initial Complaint

      Date:03/26/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for ethanol fireplace fuel on 2/18/2024 (order *********). The amount was debited from my account but I never received the fuel. I reached out via phone, customer service chat, and email numerous times and received no response from the company (and email has gotten bounced back as undeliverable). I've ordered directly from this company in the past with no issue, but would like my money back if I'm not going to receive the product.

    • Initial Complaint

      Date:03/20/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      this company is a front the real name and address is Rove lifestyle 201 SC elastic Landrum SC they also go by isimplegoods on ebay. I ordered bio ethanol from this company isimplegoods on ebay they never sent what I paid for, ebay refunded the money so I looked for another company and found EthanolFireplaces.com the site promised same day shipping when I checked the charge at my bank it showed up with the address I provided these people took my money201 Scelastic Rd, Landrum, SC 29356this company aka EthanolFireplaces.com aka isimplegoods on ebay this company is a bunch of thieves DO NOT DO BUSINESS WITH ANY OF THESE COMPANY'S

    • Initial Complaint

      Date:03/18/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered Regal Flame Premium Fireplace ventless bio ethanol fireplace fuel--12 one quart bottles on February 16, 2024 and I have not received the order, have not received any other communication other than the order confirmation on February 16, 2024 despite confirmation stating there will be an additional email with an ETA if the item is out of stock, and I have received no response to my subsequent email inquiry and 2 voice phone messages I left inquiring about my order. I would like my order delivered or a refund. Thank you, **** ****

    • Initial Complaint

      Date:03/18/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order product from the company 2-28-2024. They charged my credit card the next day. I have yet to see the product. I've called several times only to get a recording that no one is available at this time. I've gone on their chat only to be in a constant circle of the automated questions asking the same questions over and over. I've emailed and posted questions on their site and have yet to hear back from anyone.

    • Initial Complaint

      Date:01/18/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/5/2022, I purchased 2 products on Regal Flame: -********* 18 inch Wood Convert to Ethanol Fireplace Log Set with Burner Insert from Gel or Gas Logs - Oak $269.99 AND -6BFUEL Regal Flame Premium Ventless Bio Ethanol Fireplace Fuel - 6 Quart $49.99 The total of the transaction was $319.98. MY dispute is the products were never shipped or delivered. I have sent multiple inquiries and made multiple calls to the business without a response. The order number is ********. I have requested a refund or an order shipment and have not received a response for 2 years now.

    • Initial Complaint

      Date:01/16/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered several ethanol fireplaces plus the corresponding bio ethanol fuel from this business (via their website ********************************** on October 20th 2023. The fireplaces were shown as on back order to come in around Dec 3rd. Time went by, my order status never changed from "new" to anything else and I also didn't receive any part of the order. Unfortunately, the only contact information given on the website is a phone number (************) which started with the usual press this or that number to get to your desired section. Checking on existing orders then led to a voicemail. Checking around online I now saw that regalflame.com is (except for the pictures) basically the same website, their international shipping page even leads to that of ethanolfireplaces.com, namely *********************************************************************) I'm getting worried that some fraud is happening here.

    Ethanol Fireplaces is NOT a BBB Accredited Business.

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