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Business Profile

Saddles

The Farm House Tack

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Saddles.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered an item on April 29th and was sent the wrong item. After multiple attempts to contact customer service, I found a phone number where they accept texts. Finally got a response and they sent me a return label. I sent back the incorrect item and it was delivered on May 28. By mid June I emailed them again asking for my refund and was told that one was initiated on June 13. It’s now been 14 business days and no sign of a refund.

    Business Response

    Date: 07/18/2024

    The customer has been refunded. 

  • Initial Complaint

    Date:05/13/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I bought an item at Farm House Tack on March 22nd, and they reached out to me on March 26th saying they didn’t have the item i was looking for. I reached back out about a month later because I didn’t see the email initially, and i asked for a refund. They responded a day later telling me they could get a refund to me within 7-14 business days. They told me this on April 24th. It has been 18 business days as of right now with no refund. I reached out to them 3 days ago asking whats going on with the refund since it had been 15 business days, and there is no response.

    Business Response

    Date: 05/13/2024

    The customer has been refunded on our side of things. We apologized for the slight delay with the refund. We have had multiple people out with the stomach bug, including our accounting team for the last 2 weeks.

    Customer Answer

    Date: 05/13/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau,



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 



    Regards,



    ***** ****

  • Initial Complaint

    Date:01/22/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a *** belt on 1/2/24, received my email order confirmation and my card has been charged but no update to shipping status as of 1/20/24. I’ve emailed to check status and received an automated response back. I’ve called and no one ever picks up, I’ve left a voicemail and no call back. Based on the other reviews I’m seeing on google this is a common occurrence with them. Next step will be contacting my bank since I can’t get a reply from the store.

  • Initial Complaint

    Date:08/31/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased my Daughter a pair of *** 7 boots and she was fitted incorrectly. I’ve been calling the company for months on and off. The boots are too large in the ankle. I paid over 500.00 for them. I finally reached CS and was told they couldn’t help me. My daughter has no boots to wear now! I would advise anyone not to deal with this company. The boots have been on her feet three times.
    The lady in CS told me to try and sell them to someone. Meanwhile my little girl has no boots to wear! Shame on you!

  • Initial Complaint

    Date:04/25/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/22/23
    $1,142
    Farm House Tack charged me for merchandise that was not shipped to me. Farm House tack was to refund the money and has refused to provide a refund.

    Business Response

    Date: 10/12/2023

    Customer placed order 3/22/23

    All items with the exception of 2 items shipped 3/31.  ***** attempted to deliver three times and returned to us on 4/25

    One item shipped from distributor 4/11.  Customer kept this item $138.03.

    The last item was not shipped and refunded $208.65 on 4/17/2023

    $795.70 was refunded 4/26 (within 24 hours after receiving the unclaimed package back from *****)

    I did not see this original complaint until it was brought to my attention by BBB this morning.  All shipping and refund documents can be provided if needed.

    ****** *******

The Farm House Tack is NOT a BBB Accredited Business.

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