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Business Profile

Oil Changes

Valvoline Express Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oil Changes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/11/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10-11-2024
    8:05am

    I went Valvoline Express Care in Laurens SC and was treated unfairly, scammed and discriminated against. I went there for a front wheel alignment and they already acted as if they didn't want to do the alignment for me. I was in the waiting area for about 10 minutes then the owner cames out and says I need a left passenger back tire because the one I had was about to explode (how they determined that I have no idea) and I also needed back struts on the passenger side because it was bent. Then the owner tells me that he couldn't do my front wheel alignment and I was not aware there would be a charge for him telling me they couldn't not fix my car. They charged me $40 just to tell me they couldn't fix my car.


    I left very upset that I was charged for no service rendered and I felt scammed. I called back to the store and spoke to the owner and he was rude and arrogant. He told me that he charged me for the guy lifting my car on the machine for 30 seconds and his time; to tell me that he can't fix my car. No matter how I tried to plead with him about how hard times is and that is not right to charge me that amount of money just to tell me he can't fix the car. He told me that it's his prices and he is not apologizing for it. There was no service rendered and I was scammed out of my money.


    I went to the tire place in Greenwood and had the man to check my back tires and come to find out I didn't need a back tire and the front wheel alignment could have been done even with the back struts bent because I was getting a 2 wheel alignment not 4 wheel alignment. He didn't want to fix my car but still wanted to get money out of me some type of way. There was still no service rendered to justify $40 for a 10 minute wait to be told you can't fix my car. Scam: A fraudulent or deceptive act or operation.

Valvoline Express Center is NOT a BBB Accredited Business.

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