We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bathroom Remodel

Bath Planet of Coastal Carolina

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bathroom Remodel.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/11/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Monday, July11, 2022 I signed a contract with Bath Planet Coastal Carolina to replace an existing shower with a new shower with a lower walk in threshold. I wrote a check for the required amount to begin for $3000 and owed $4050 at completion. I was uneasy about this cost and tried to stop the contract with them. The owner, Trip G******, called me begging me not to cancel even saying he would purchase some furniture that I had for sale. After much conversation with him, he dropped the cost of the work to $5,000. I agreed, hung up the phone and still felt uneasy. By Wednesday after many emails etc with **** I sent him a message to call me. Finally, He called me that afternoon and I told him I wanted to cancel and he told me he would give me my money back. He said he had already ordered some supplies but he would give me all my money. .I reminded him that he said he orders supplies on Thursday, another reason to feel I needed to cancel. He then said he would write a check and mail it for the full amount and that I should get it about the middle of next week.
    After a week I began calling and emailing him for my money. He said he mailed it and I said cancel and give me a certified check. This continued on and on and on always breaking appointments to bring me a certified check.
    On Friday October8, 2022 Mr G****** said we couldn't meet that day as planned. He said he would bring it Monday morning after a 8 AM meeting. I told him to stop at the club house and leave it at the desk or I would meet him there. When I didn't hear anything up in the day I finally gave him an emailed ultimatum. If he didn't give me my money by 4 P M I would take him to court.
    He responded as usual that he didn't know if he could and that he had told me that he had meetings that dayhe only said he had the 8 AM meeting.
    I'm 81 years old living on fixed income from disabled retirement. Can you help me or tell me how to get my money back, Please?

Bath Planet of Coastal Carolina is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.