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Business Profile

Remodeling

Tide Remodeling and Handyman Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Remodeling.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/15/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted a requested a quote on ******* **** for a 12 x 16 building to be built, Robert from Tide Remodeling… quoted me 10,000. To build it. I gave him a 4,500. Deposit on 03/11/2025. The construction was to start on the following Monday. After several delays and excuses I ask for my deposit back via e-mail, on Thursday April 10th I received a call from Robert, he told me that he had defaulted on a business lone and that a freeze had been placed on his accounts and that his lawyer was working on freeing up his accounts. I ask that he keep me updated. Later that day I sent him an email offering to work with him, I offered to buy the materials if he would put up the building.
    So far I have received no response. I want a refund.

    Business Response

    Date: 04/15/2025

    I just received the message this afternoon about the customer willing to purchase the materials.   I was out of town yesterday and had no reception.   I'm good with the customer buying materials and I will get the job done the day materials are on site.  By law I have the right to fix the situation.  Thank you 

    Customer Answer

    Date: 04/16/2025

    I am rejecting this response because:

    I have been waiting for this job to get done since March 11th. When I spoke with the owner on April 10th he told me that his accounts were frozen and that he had sent his helpers home. At that time I ask him to keep me posted on his legal progress. He has not done that, and I doubt he would have responded to my email had I not gotten in touch with the BBB. I do not have faith in his ability to complete the job. Consequently I want my $4,500. Returned.

    Sincerely,
    Michael *******

    Business Response

    Date: 04/17/2025

    I responded as soon as I got the email which just so happened to be the same time I saw the complaint. As per the contract there is no definite start date nor completion date..we are in the construction business and can't control everything. As far as communication I talked to the customer last Friday and he filed a complaint the following Tuesday..got to give people a chance to review messages.   Refund will be given within 30 days 

    Customer Answer

    Date: 04/17/2025

    I have reviewed the response made by the business in reference to complaint ID 23206893, and find that this resolution is satisfactory to me.




    Sincerely,
    Michael *******

    Customer Answer

    Date: 04/17/2025

    For the sake of accuracy in case of non payment by May 17, 2025.

    I received the call from Robert on Thursday April 10, 2025 at 9:25 AM.

    The start date was to be March 18, 2025 via verbal agreement due to a time sensitive deadline. I needed that storage space because we are having new flooring put in our upstairs. As it now is our downstairs is packed full of furniture.

    I have a recorded record of every communication with Tide Remodeling and it will be turned over to my attorney on May 18th if payment in full is not received.

    Sincerely,

    Michael ******* 

     

Tide Remodeling and Handyman Services LLC is NOT a BBB Accredited Business.

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