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Business Profile

Internet Providers

Ripple Fiber SC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/25/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As a representative of our HOA, Ripple has torn up irrigation in our common property and has not fixed it. Contact has been made by Mr Taylor our first resident in the subdivision and where the mess is all happening. We’ve battled since September and need this resolved.

    Business Response

    Date: 07/01/2025

    Thank you for your message regarding the irrigation damage within the neighborhood.

    Our Regional Executive met with the HOA on June 20 to review the concerns outlined in the complaint and escalated the issue to our contractor. As of June 26, the contractor confirmed that a reimbursement check was issued. We are currently following up to confirm processing and ensure full resolution.

    Please let us know if any further documentation is needed.

  • Initial Complaint

    Date:12/17/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contractor did not follow established right of way utility lines on our property. Installed cable Internet service for our neighbors in which we are not utilizing onto our property without our consent or notice. What the cable line moved to the right away of the property line or onto my neighbor's property. Now my yard is dug up with broken sprinkler systems and no consideration for myself as a homeowner. This is a new company in the area and I would not recommend them for others.

    Business Response

    Date: 12/20/2024

    Thank you for bringing this matter to our attention. We appreciate the opportunity to work with you to address your concerns.

    Since filing your complaint, our team has been in contact with you and is actively working toward a resolution. Based on our discussions, we understand that the placement of the fiber line was guided by information from your neighbor. Our contractor is working with you to ensure your property is restored and the fiber line is appropriately placed.

    We’re also pleased to be coordinating with you on your own service installation and are committed to providing a smooth and satisfactory experience.

    If you have any additional questions or need further assistance, please feel free to contact us.


Ripple Fiber SC is NOT a BBB Accredited Business.

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