We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Honda of Columbia
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Jessica S

    Date: 07/06/2023

    I bought a "certified" vehicle from this dealership. I was told the car went through a "rigorous inspection". My salesperson, Danny Koon, said this maybe 3 times total while I was buying the car. I had to take it back in for service because the splash guard was dragging and CV axles were bad. I also told them about my rear window not going up. They fixed the splash guard and CV axles, but I had to take it back a week later because the window still wouldn't go up. I was told they didn't even look at it. I had to take a video after going up there twice to prove it was the switch in the driver door. Now, the car has died. I took it in after work last week (service hours are until 6:30 pm) and was told they didn't have a mechanic available. They leave at 5. I got there at 5:45. The car is now throwing multiple system failures. I'm still under warranty, but Ben the service advisor tried to charge me $300 to fix. I refused. Preston, the service manager called today after I sent multiple emails about this. He made sure to tell me he was calling on a recorded line just to tell me how rude I was all while talking over me and interrupting me. Feels like he told on himself... The GM, Chris Burns, doesn't return emails or answer calls even though he gave me his card and said to reach out any time. This should NEVER have been a "certified" Honda. Preston told me on our phone call that I needed to be nicer if I wanted them to help me. Why wouldn't I be frustrated when it costs more to buy a certified vehicle? I informed him that he HAS to fix the vehicle as it's still under certified warranty. I ended up hanging up on him. Do NOT buy a car from this dealership. They treat you like crap and gaslight people. While I was in for one of these issues, they charged $160 diagnostic fee to a couple who came in for a recall, which should be free. It's a recall... The car is still there and I really hope there are no more issues because I am never coming back.

  • Holley F

    Date: 08/26/2022

    This place has sales people including a manager that does not know how to mange his people. Sales personnel laughing at a customer and a relentless salesman that kept following the customer even after getting very loud at him to go away. This is the worst place to buy a Honda, there are much better places within the Columbia/Lexington area. The only thing I will miss is the older gentleman in the repair department. He was the only nice person there.

Honda of Columbia is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.