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Business Profile

Recreation Center

Lexington Recreation and Aging Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/16/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 14, 2022I was paying for a trip to Canada with Lexington County Recreation Center with Mrs. Doris Y***** since December 2021. I received a call on May 26, 2022 from Mrs. Doris saying the trip had been changed. We were going to Buffalo New York and not Canada and it was going to cost more also. I called her on May 27, 2022 to inform her that I was pleased with the changes and I wanted my money back. She said okay and it she would mail me my refund. On June 3, 2022, I called the Lexington Recreation Center and she was not there. I talked with a male director who stated that he had just signed a lot of refund checks and mine was one of them. He stated I should received my check within a week. Well, I called today June 14, 2022 and spoke with the same man who stated he did not know why I had not receive my check and to give it a few more days. This did not set well with me. I have been waiting almost three weeks for my refund check. I have booked another vacation and I need my refund.

    Business Response

    Date: 06/21/2022

    Business Response /* (1000, 5, 2022/06/16) */ Per our conversation today, our agency has been in steady communication with Ms. **** in regards to her refund check for the Niagara Falls trip. We have advised her that our office has processed her refund. In addition, we have explained to her our checks and balances system, that has resulted in a slower process than she would like. If I can be of any additional assistance, please let me know. All the best, Patrick S***** Program Coordinator Consumer Response /* (3000, 7, 2022/06/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) June 18, 2022 I received a checked for $750.00 on June 18. They still owe me $200.00. Consumer Response /* (2000, 8, 2022/06/21) */ The complaint has been settled. Please close the case. ****** ********* **** **** ****** ****** Augusta, Georgia 30909 ************ ********@bellsouth.net

Lexington Recreation and Aging Center is NOT a BBB Accredited Business.

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