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Business Profile

Swimming Pools

Serenity Pools of South Carolina

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Swimming Pools.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired serenity pools of south carolina to replace a pool liner. Steve was on the spot to show up and take measurements. He took a down payment and said he ordered a liner. I had to chase him around for the next 8 months and never got any work from him. he promised a refund but never gave it. if you give him money he will go in the witness protection program. buyer beware he is a scammer

  • Initial Complaint

    Date:03/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The pool company Serenity Pools of South Carolina, by Steve Cunningham, license # ******, *** ****** ***** **, ********* SC, *****. This is the company we hired not only stole our money and did a very poor job that another company had to redo, but also procrastinated for more that 1 year with pool construction process therefore we had to fire them and now we cannot get our money back. Some of the things they did wrong were know down our basketball goal and didn't fix it, left our pool unfinished for months, damaged our septic, created a flood on our deck, improperly installed skimmers, left broken pipe under the pool deck...

  • Initial Complaint

    Date:06/01/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Incomplete project. Incomplete terms of contract.

Serenity Pools of South Carolina is NOT a BBB Accredited Business.

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