We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electrical

Dunn & Daughters LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrical.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired ***************** to install a kitchenette in mother in law suite. Cabinets were installed first and done poorly by leaving holes in cabinets and uneven s**** placement while looking for studs. Cutting the first countertop for sink, used wrong saw and left large gash. We bought another one which he did reimburse us for. he snapped the second countertop too. We had to glue and clamp together. When attempting to tie in the plumbing, several holes were drilled in cabinets and current bathroom cabinet looking for lines. He also struck existing plumbing lines which were temporarily sealed shut so we dont have any leaks. To fix this mess, the cabinets need to be reinstalled and plumbing fixed by a licensed plumber which will cost us $250/hour. The cabinets are damaged from all the holes he drilled in, the existing bathroom cabinet is damaged from more drilling and we now have to pay for plumber after he was asked 2 separate times if he was confident with the plumbing. Was told by the professional plumbers that the plumbing lines were to be installed first to avoid all the drilling through the cabinets. Will now cost us close to $1000 to fix the plumbing plus the cost of the damaged cabinets.

  • Initial Complaint

    Date:01/13/2023

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dunn & Daughters LLC - We hired ***************** to do electrical work in ***. He showed us a "legitimate" license and insurance and we signed a contract for work to be done. He hooked up the electrical panel wrong and we had to have him come back. Then when it came time for an inspection he won't return calls. We called the city and he never pulled the permit for the job. And come to find out he is not licensed with any of their state or city databases. I can't upload every picture so I added screen shots. If you provide me an email address I can send the bigger pictures, thanks

    Customer Answer

    Date: 01/16/2023

    Our complaint is against dunn & daughters llc.
    You have the business listed as Gutter-Done Seamless. I just want to make sure you have the right people.

    Customer Answer

    Date: 01/24/2023

    The business has not reached out to me

    Business Response

    Date: 01/25/2023

    We at DUNN&DAUGHTERS went to ************* home to provide electrical services. It was a time sensitive matter as ************* said and wanted us to perform the work over the weekend while he was in town from ********. We was told inspection was 3 weeks out which was also told to me ***** which would put our inspection date at 1-27-23, in two days. We are licensed and insured and have worked for the courts and judges along with many law groups. *** was hooked up incorrectly at first because it was a new code box but we went back and fixed it.

    Customer Answer

    Date: 01/26/2023

    (The consumer indicated he/she DID NOT accept the response from the business.)
    We confirmed with the city that they never got a permitand to do the job. the city does not have them in the records as being licensed. In order to get an inspection they needed to get a permit for the job, and then they needed to have an inspector come out to check their work. As soon as we called ***************** to ask about getting the inspection ***************** stopped communication.
    1.***************** never got a permit for the job
    2.With out a permit the job can't get inspected
    3.With out an inspection the power company wont turn on service to the building

Dunn & Daughters LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.