Complaints

This profile includes complaints for Bell and Bell GMC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bell and Bell GMC

  2491 Highway 9 E Little River, SC 29566-6803

  
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  Bell and Bell GMC

  PO Box 701 North Myrtle Beach, SC 29597-0701

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Out of town visiting family, called dealership with vehicle issues - check engine light, traction control light, and driver center message " ********************** Dealership instructed to come in first thing in the morning on 1/24/25. Arrived at 8am, informed the service assistant of the issues, signed a paper agreeing to a diagnostic fee upfront. Went to customer service lounge, **************************************************** that the high-pressure fuel pump is bad needs replacing ($1,150.00 approx.) and recommends a fuel cleaning service ($199.00 approx.) to go with the fuel pump replace and the front end needs aligning, I agreed to all services proposed. 2 hours and $1,400.00 (approx.) later I pull out of dealership and the truck did not even make it 10 miles and does the exact same thing as stated above. Not to mention I was charged for 3.5hrs labor for fuel pump and additional labor time on the fuel system ******************** but all it only took 2 hours (if anything was actually done.). I immediately returned to the dealership with all the lights, messages and vehicle doing the same thing. They take truck back into garage, come and tell me it is now a wiring harness, What?? If it was a wiring harness, why did we replace the fuel pump?? Not sure this dealership has real mechanics employed, maybe just computer code readers or scam artists all together. Nonetheless they reset the computer and truck operated as it should for 2 days, vehicle continues to have the same issue periodically as it was not corrected by ***********, seeking other remedies for the vehicle and would appreciate a refund from ***********.

  Business Response

  Date: 02/18/2025

  I received an email from BBB with the complaint today 2/18/2025. I went back and searched but did not see the one from February 4th. I also received a letter in the mail on February 13th from the *********************************. The letter said the complaint was filed on 2/4/2025. I emailed them my response the same day I received the letter 2/13/2025. This was my response.

  In Response to Complaint Number C25-00546 Complainant: ***** *******
  Business Name: Bell and Bell GMC
  Business ID: *********
  Received 2/13/2025
  
  The customer emailed the Dealer. The Dealer emailed the customer back (Saturday 1/25/2025) and acknowledged his email. Since she was out of town and would not be back in the office, she told the customer that she would forward his information to the Service Manager to investigate the situation, and she told the customer she wanted to make sure he was taken care of.
  The Service Manager called the customer multiple times, leaving a voicemail two of those times, for the customer to call him back. The customer did call back one time and left a message that because of his job he wasnt always able to answer the phone. The Service Manager did call him back, but he did not pick up and has yet to make contact with him.
  The reason the Service manager wanted to talk directly with the customer was to get more details about the incident, since he was not at the Dealership at the time of the customers service visit, and to refund the customer what he had paid for the repair if the vehicle was still experiencing those same issues. The customer paid for the repair by credit card. The Dealership does not keep credit card information on file for the security of the customer. The Service Manager needed to speak with the customer directly to get the credit card information, for the card he had used, to process a refund, thus the reason for the multiple calls. If the customer will just respond and let us know a time he will be available to give us the information needed to process the refund, we will be more than happy to get this issue resolved. A portion of the bill was for maintenance items, in addition to the repair charge. In good faith, we are willing to refund the total amount to compensate the customer for any inconvenience. Again, we just need to be able to speak with the customer to get the information needed to process the refund.
  
  

  We would like to get this resolved as quickly as possible. Our Service Manager tried reaching out to Mr. ****** multiple times to resolve this issue before getting the complaints, with no success in talking with him. I have not heard back from the *********************************. I emailed them again this morning and left a voice message for the Consumer Complaint Analyst to call me. I have still not heard anything back from them.

  If someone at the BBB could contact Mr. ******* and set up a time for us to call and get his credit card information, we would be more than happy to reimburse him. 

   

  Thank you,

  ***** *****