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Business Profile

Therapy Supplies

Therapeutic Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Therapy Supplies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/22/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Pro Touch 6/12, an Acu Neck Wrap, Foot Accessory, and Acu Belt at the ************** on 12-4-2022. I was told that the Acu Neck Wrap, Foot Accessory, and the Acu Belt would be shipped to me because they were not in stock at the expo. On 12-13-2022 I emailed the company regarding the status of the order. On 12-19-2022 I received an email from HiDow stating that Therapeutic Solutions had never contacted them to ship my order. On 12-19-2022 I contacted Therapeutic Solutions about the order. *********************** responded and said that he would get the products out to me. I sent him the address and asked him to overnight the order. On 12-21-2022 I still have not received the products and sent an email to Therapeutic Solutions telling them I was filing this complaint, a dispute with my credit card company, and notifying the **************.

    Customer Answer

    Date: 01/02/2023

    I have received 2 of the 3 items. I have emailed the company regarding the third item and they will not respond.

    Business Response

    Date: 01/03/2023

    We have mailed the third item to you you should receive it soon

    Customer Answer

    Date: 01/03/2023

    ***Document Attached***
    I received 1 item, 1 item with missing parts, and still have not received the third item that I ordered. I have contacted Therapeutic Solutions many times and am either lied to, or do not receive a response at all.
    See Attachment/File: 01-03-2023 JK EM to ***** Re Opened Product.pdf

  • Initial Complaint

    Date:12/04/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 08, 2022, I purchased a Vibra Mini Percussion Massage Gun from Therapeutic Solutions at the Orlando, Florida Home and Garden Show. Amount paid was $218.01. This massager never worked and has never been able to recharge. I contacted the seller on October 28, 2022, at 1-843-685-7706 (phone number shown in text receipt invoice). The guy that answered told me he had been getting multiple complaints about the Vibra Mini Percussion Massage Gun and that he was going to substitute the massager with a different brand that works much better. Never received the replacement. Called the seller again on November 8, 2022, seller was surprised his secretary had not sent the replacement. Told me the same story about receiving lots of complaints about the Vibra Mini and he was in Arizona on his way to California. When he would get to California, he was going send me a replacement. This is November 29, 2022, and I have yet to receive a replacement. I either get my money back and he can have this junk Vibra Mini or I get a replacement that works.

Therapeutic Solutions is NOT a BBB Accredited Business.

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