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Business Profile

Gunsmiths

Auto Mag Ltd. Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gunsmiths.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/25/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Feb 1, ************************************************** for a firearm in the amount of $3850.23 by creditcard. It was understood by me that my item would ship in approx. 6 months. Over the course of 19 months no I have on numerous occaissions tried to and did make contact with Automag. I di receive a few updates by email. September of 2022 I emailed Automag and received no response. I placed a call to Automag inquiring about my order, their responsr was wait longer or request a fuul refund. I waited. December of 2022 I recieved an update by email that my item would ship by February of 2023. Feb came and went, so U contacted Automag by phone . I spoke with ******* she informed mr about the ***** of the production of their product and tha *** from Automag woud contact me to inform me of the status of my order. March 2023 iI recieved a call from rob. *** atated that they woukd be caught up in production by July of 2023. July came and went with no progress of my order. I called *** to inquire about my order, his response was that my item would ship in September. At that time after waiting ************************************ hearing the same story, I opted to cancel my order for a full refund. That took place on August 10, 2023. *** informed me that it could take up to 30 days to receive my refund. I asked why would that process be so timely, and got a poor response. 30 s came and went, September 8, 2023 I phoned Automag again this time speaking with ******* and explaining to her what the progress was of trying to get my refund. I informed ******* that I would give Automag 10 business days to (a) ship my purchase or (b) process my refund, or I would proceed in contacting the BBB, the ********************** ************************ and any othe consumer advocacy group that would listen to mu issue. I haven't received any communication from Automag since that date. And thus I am filing this complaint.

  • Initial Complaint

    Date:09/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 15, ************************************ full with my credit card $3,837.99. After waiting a year and a half, on December l4, 2022 I sent an e-mail to *************************, President, cancelling my order and requesting a full refund. A similiar e-mail was sent to *************************** , **************** on December 20, 2022. Since then I have had several phone conversation and e-mails with both parties, always promising they would get me my refund. It has been 9 months since my original request, and still no refund !!HELP!!

  • Initial Complaint

    Date:01/25/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a gun on May 12 of 2021. I still have not received the gun. They are no longer picking up phone calls to let me know what's going on. I keep getting excuses as to why the gun has not been shipped to me. At this point I just want my gun and would like to know the timeline of when it is going to be shipped. Last resort would be a refund but I would prefer to have my gun shipped instead. I have called several times and still have no clear answer I feel like this has been going on for far too long even with Covid exceptions. Order number ******

Auto Mag Ltd. Co. is NOT a BBB Accredited Business.

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