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Business Profile

Tile Installation

Forever Flooring and Tile

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tile Installation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/18/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Thursday, September 12th, I signed a contract to have Forever Flooring and Tile in ***** install new floors in my home. They asked for, and I paid via credit card, a 50% deposit for the job, $2,700.00. Today, Tuesday, I received a call from the salesperson, *******, saying he made a mistake and that I needed to pay him an additional $2,600.00!I told him we had signed a contract and I expected him to honor it.He passed me off to a female manager who reiterated that I owed the $2,600.00 more. I attemped to cancel the order and asked that shs return my deposit to my credit card. She said that she could nof do that. I tried working with them and offered to split the new amount and she accepted but now demanded payment in full before she would install the job. I asked her why she added this demand when I was even trying to work with them and she replied that she needed to pay her installers.I said that she didn't need full payment in advance before and paying he installers or staff is her business obligation, not mine. I am afraid that they are having some sort of financial problems and that's why they're fighting putting my deposit back on mg credit card. I am concerned about accepting a check from them. I just want my money back since they're refusing to honor the contract and called them this evening, leaving them a mesaage to reiterate that. Before I signed the contract, I told ******* that I wanted a great job with no drama. He assured me he had decades of experience in the flooring business and he'd be there every step of the way to take care of my job.

    Business Response

    Date: 09/30/2024

    I apologize for not responding sooner. Mr. ****** was trying to retract his complaint to the BBB due to confusion and misunderstanding by both parties. He asked I respond to you and let you know he requests to retract his complaint at this time. Please let me know if you need anything else from me. 

    Thank you!

    Customer Answer

    Date: 09/30/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *** ******

Forever Flooring and Tile is NOT a BBB Accredited Business.

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