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Business Profile

Air Conditioning Contractors

A/C Advice of SC

This business is NOT BBB Accredited.

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1

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Review Details

  • Teairra D

    Date: 07/02/2024

    On 6/2024 my cool air upstairs of my home wasn't working properly so my home warranty sent this company to my home for the repair. Corey was the technician and informed me that there was a freon leak and that he would need to conduct a leak test to find the leak. He also informed me that my warranty company denied the claim to cover the leak test. Corey notified me that I had a leak in my evaporator coil in my attic and the repair would be $4400. Unless I purchase their warranty program service which is still not defined in writing what it entails/offers I would be eligible for a discount on the bill. Mind you I have never had any issues with my HVAC unit and it is only 6 years old. I told him since the repair is so pricey I wanted to weigh all of my options out, and again I would be in touch if I would like to move forward with his company doing the repair. After that phone conversation when Corey was suppose to be done with my appointment. He than decided to entered the attic of my property via my tenants and deactivate cooling components in the attic to deactivate the power on the upstairs thermostat completely. He also, told my tenants that I was able to conduct the repair today but, I didn't because I was too cheap. That was completely unprofessional! Corey never notified me that he deactivated the power to anything, but I would've him not to do that because I was still able to add freon to the unit as a temporary fix until I was able to complete the repair. I only authorized and paid Corey to do a diagnostic and conduct a leak test. When I reached out to the office to speak to management about Corey's actions. He actually answered the office phone, and once I asked for clarity on why he deactivated power to anything without notifying me. He became irate and disconnected the call. Please save your time and money by not dealing with this unprofessional price gauging company!

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