We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fence Contractors

Midlands Fence

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/19/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fence wasn't built completely and was built poorly. Owner will not uphold life time warranty. Owner ignores my calls and text messages.

    Business Response

    Date: 08/24/2022

    Business Response /* (1000, 5, 2022/08/21) */
    Mr. ****** demanded free services that were not contracted. Bottom tension wire is not standard for residential chain link fence, yet Mr. ****** demanded it be installed. After enough harassment, I finally installed the tension wire FREE of charge. He has since proceeded to harrass me to the point of being blocked. The problem with his claim of not fulfilling the lifetime workmanship warranty is that the tension wire he is complaining about was a $2000 add-on he was given for free and is not contracted and therefore does not fall under ANY warranty. The fence was completed last March/April and was paid in full. This customer has continuously asked for more and more free work, and my wish is for Mr. ****** to cease contact before I file a police report. Furthermore, wrong company... as we are no longer a part of the "Midlands Fence" alliance, and now operate as our own separate entity.


    Consumer Response /* (3000, 7, 2022/08/22) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    Retaining wire is standard for chain link fencing. Apparently it's not for his so called company. I would have requested it in the beginning had I not known. Lastly, I've left 3 voice messages and 2 text messages requesting job completion. I will seek another legitimate fence company to complete the fence in full. He does good job over all. Just be sure to complete the details of work before making payment.

Midlands Fence is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.