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Business Profile

Photographer

Pose with the Lyons LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Photographer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/11/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pictures were taken on June 8th, and I finally received them on September 11th. I was patient initially, understanding that things happen, but after months passed, I requested a refund. The photographer refused, stating she had already edited the photos and would send them when she felt better. Despite her social media posts seeking new business.After re-engagement she then sent the photos.Unfortunately, the photos included unwanted pictures of myself and my crying son, and her watermark was prominently displayed in the middle. I once again reached out again to remove the watermark and proceeded to ask for her to not use my son for advertisement. She also refused to do that. I have listed photos of the contact below. Although I signed the contract stating she could use my photos for advertisement. She also signed photos would be received in a timely matter of 2-4 weeks which she did not deliver. I will also sent photos of what she advertised of my son and what i received. Some documents would not upload can email more proof if needed.

    Business Response

    Date: 10/16/2024

    During the session with *****, her son (he's 3) was very tired and uncooperative. I explained to her that I would take a many good photos as i could and then offered a re-shoot if she was not happy with the photos I got. After the session, I unfortunately had multiple things happen at the same time, including going to Florida to help my sick mother three times and having Covid. I did stay in touch with ***** and kept her informed on everything that was going on. She requested a refund and I did tell her I couldn't offer that since I had already completed the work. She then requested that I not use any photos from the session for advertisements. Although she signed a model release, I removed any future post about her session. She was upset that I was still posting on Social Media during this time, and I did, however, they are automated posts through a service called Social Pilot. So, I was not physically making the posts at that time. I really do hate that this was the experience she had and I always try to make great experiences for my clients. 

    Lindsay L****
    Pose With The Lyons LLC,
    Owner/Photographer/SSM
    ###-###-####Lugoff,SC 29078
    ********************.com

Pose with the Lyons LLC is NOT a BBB Accredited Business.

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