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Business Profile

Roofing Contractors

Jisel Perez Construction, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    -New roof from Jisel Perez Construction LLC on 7/30/2020
    -Noticed leaking and informed company 07/2021
    -Company sent employees to fix the problem, had to come back twice because still leaked 07/2021
    -Noticed it was still leaking and contacted the company 07/2021 didn't get response until late 08/2021
    -Company ignored my messages for 2 weeks finally answered saying they would talk with me the next day and did not. Continued to ignore me until end of November. 08/2022-11/2022
    -Was told they were going to stop by to install part on 11/23/2022, never heard from them again until 1/26/2023 and was then ignored again for another week.
    -Received the boss's number on 1/30/2023
    -Worker came and put the wrong vent on 2/13/2023
    -The boss said they are looking for the proper vent 2/27/2023
    -Reached out 4 times before getting a response on 6/09/2023
    -We lost service talking on the phone on 6/9/2023, so I have sent 4 messages and have gotten no reply in the last week.

    I now have water marks showing on the ceiling in my kitchen because of a leak. The roof was brand new in 2020 and has had problems ever since.

Jisel Perez Construction, LLC is NOT a BBB Accredited Business.

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