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Business Profile

Air Conditioning Contractors

Traditional Comfort, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was using Ibra Mathis and tried numerous times to call him to make a repair at this particular property. Since I was unable to reach Mr. Mathis, I reached out to Traditional Comfort, LLC. They promptly started the job however being that I have numerous rental properties and keeping the AC's running is a big part of the job I have learned a lot about AC units. Over the 18 years in the business I have completed numerous task not limited to the following: reinstalled the copper lines that were stolen out of a two story home, learned there is a cut off switch on the air handler and it can get tripped at times, how to add Freon, replacing heating strips, capacitors, removal and installation of an AC / Heater on the roof, etc, With each repair my knowledge has increased over the years.

    The unit in question was on the roof of the rental home. The AC was working perfect until the heating elements were replaced. Mr. Pearson tried to say inflation caused the repair and cost of the item to be so high when Syris, my technician in Charlotte has not price gouged any of his work. He is consistent, fair, and very professional. My first concern was how blatantly two of the employees bad mouthed Mr. Mathis. He can perform the same job at 1/3 or 1/4 of the cost of Traditional Comfort. Second concern was how they told me right at the get go that I needed a new unit. Their validation for that was that the sun had faded the information on the unit. How could two other companies identify the type of unit and Traditional Comfort could not. So the heating elements got replaced and we were fine for about a month until it started getting hot. Now keep in mind the AC was working perfectly and it was only the heat that was not. After being ripped off I asked for 3 different AC technicians to check the unit to see why the AC was not working. On the plug of the compressor the metal inside had been taken out of the plug therefore sabotaging the AC unit.

    Business Response

    Date: 06/24/2024

    To Whom it may Concern:  I have talk with Mr. K*** several time and Mr. M***** and have no more words for this guy and what he is seek***. Will submit all paper work concern*** this client. If any  question or concerns please give me a call or email.       Thanks   Archie P******,  803-***-****

Traditional Comfort, LLC is BBB Accredited.

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