Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MY MOTHER ****** ****** JARROTT PASSED ON 6/20/2020 IN **********, **. I CONTACTED **** BECAUSE A **** WAS STILL PENDING WITH PROBATE EVEN THOUGH WE PAID THE BILL IN FULL WHEN SHE PASSED AND ALSO CALLED TO HAVE THE DEPARTMENT COME AND COLLECT THE ***** BIN. I CONTACTED **** ******* ON 08/13/2024 AT 10:37AM (CALL LASTED 8 MINS). AT THAT TIME SHE SAID SHE WOULD RESEARCH AND GET BACK TO ME AS TO WHY THIS WAS NOT CLOSED. AS OF 9/15/2024, I HAVE NOT RECEIVED A FOLLOW UP REGARDING THIS INCORRECT ****. **** STATED WE NEVER CALLED, HOWEVER, NOT ONLY DID I CALL BUT MY UNCLE **** ****** CALLED AS WELL. NO ONE CAME TO COLLECT THE ***** BIN. NO ONE HAS LIVED AT THIS LOCATION SINCE 2019 AS MY MOM WAS IN THE ************* IN **********, ** SINCE JAN 2020. I AM ASKING THIS DEPARTMENT OR REPRESENTATIVE **** ******* TO ELIMINATE/REDUCE THIS BILL TO $0 ******************************************************

  Business Response

  Date: 09/16/2024

  Marion County Environmental Services standard office practice is to have a customer sign and return an Uninhabited Exemption Form when notified a property is vacant The customer is advised to sign and return the form to stop the billing. Secondly, the trash cart would have been picked up and the customer would have been advised to place the cart at the road for pickup by our contractor because we do not go on private property. Marion County never received a request from anyone to have the cart picked up. Therefore, the account continued to bill out monthly and the cart was never picked up; all charges will remain due to Marion County Environmental Services. Marion County is charged for the cart count and paid out money for services because; we did NOT receive notification, which is printed on the back of each monthly invoice. " IF YOU BELIEVE YOUR PROPERTY IS BEING BILLED IN ERROR, IT SHALL BE YOUR RESPONSIBILITY TO PROPERTY NOTIFIY THE ENVIRONMENTAL SERVICES OFFICE IN A TIMELY MANNER.  SERVICE BILLED PRIOR TO APPLICATION FOR EXEMPTION SHALL CONTSITUTE A VIABLE DEBT AND FULLY COLLECTABLE UNDER ORDIANCE PROVISIONS.  All charges will remain valid and due to Marion County Environmental Services. 

   

   

  Customer Answer

  Date: 09/16/2024

   
  Complaint: 22290130
  
  I am rejecting this response because:

  Ive called several times and Ive yet to been told that a form was needed until now. I even talk to **** on the phone several times. No one owns the property so theres no one to turn in anything. When appointed Executor and I contacted you, nothing was advised at that time either.
  

  Send the form to the address below and close out this account. Evidently, I cant trust what you or this department says. Please note that response is the final notification request to close this account and send ALL FORMS OR WHATEVER IS NEED to close this asap. 

  C/o ****** ******

  Estate of ****** ****** Jarrott

  ****************

  **************************

  
  Sincerely,
  
  ****** ******