Complaints
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/24/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business has caused me multiple problems with the *** *** *****. They missed two sets of withholding taxes, one for $4,000 and one for $900. The 4,000 took them 3 months to finally tell me I owe it and the $900, they told me I owed it the day before I got a lien, after sending multiple warning letters that I received from the ***. They sent my w2s out late and have filed an extension on my taxes because they weren’t able to complete them in time. I woke up with yet another notice from ******** claiming they have not submitted my withholding tax from Feb-April. I’ve paid in full every month and have never received any of the book keeping portion. This has been a nightmare. Who knows when I’ll get my return back and how long it’ll take to fix this mess they got me in. They avoid hard questions and drag out taxes. All that I want is for them to finish my return so I can part ways and stop charging my card for services I don’t receive.
Business Response
Date: 05/04/2024
Complaint was withdrawn according to client.
Please advise.Customer Answer
Date: 05/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. I had told the company as soon as I receive all proper documents, I would be happy to close the case. I am still waiting on a follow up email regarding two sets of withholding tax, bookkeeping for months January-March and my 2023 return.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
***** *******Business Response
Date: 05/09/2024
We are still working directly with the client to resolve this matter. Client did note in an email that she would remove her complaint with BBB on 4/24/24 as attached.
We are trying to finalize all work with her by end of week.
Customer Answer
Date: 05/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.As stated in the email, I do not mind claiming this case as resolved once I receive all proper paperwork as a complaint can not be removed. Per the email she sent, she stated I would have all the proper documents by the end of the week and it has been over 2 weeks.
Each week it is a new deadline, as stated in each screenshot I have provided.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
***** *******Business Response
Date: 05/23/2024
In regards to ***** ******** complaint. Her account will be closed out today.Customer Answer
Date: 05/23/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau,
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *******Initial Complaint
Date:08/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Having met with Sage Growth in December of 2022, we signed on to file personal and business taxes with them. We provided all information and tax documents regarding our business in January 2023 by the preferred deadline given, and we provided all personal in March. In April, They had us sign off on filing an extension (due to their problems), and we haven’t heard anything since. I reach out frequently requesting updates, asking about timelines, etc. I’ve been spoken to by the IRS and we’re facing fines for not filing on time because they didn’t file the extension for us despite having us pay for the extension. I’ve received no updates or communication regarding my business or personal taxes for 2022z They’ve had our tax information since January 2023, and we are now at the end of August 2023. All communication has been done via their online portal.Business Response
Date: 08/23/2023
Please accept our sincere apologies for the experience you have had with our firm.
It is our utmost desire to ensure all clients are satisfied and feel well cared for. I acknowledge in this case that we did not accomplish that and again I am extremely sorry!
We are working diligently to correct this situation immediately and will ensure you are reimbursed for any fines we are not able to get abated.
Please provide the best contact number for you so that our office may call you and make every effort to correct this situation.
Debi C***
PresidentCustomer Answer
Date: 09/01/2023
My complaints were addressed and they made the necessary changes to correct my complaint.***** ******
Owner & Head Coach
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