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Business Profile

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The Sets Design Co

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/09/2024

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. 



    [To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]


    I am rejecting because they promised me a refund of the dress I didn’t not receive and I am unable to file a dispute because they have waited too long to tell me to do so meaning I cannot get a refund through my bank. I would’ve filed a dispute sooner but I told they would issue me a refund but now it is too far past that. I have not lied about the dates I have photo evidence of my prom and me stating I wanted the dress 2 ish weeks before in case it needed altered. They said it wouldn’t be an issue. Regardless they got my money, made a dress and sold it to someone else, I never recieved a dress or refund. 

    Regards,



    ***** *****

    Business Response

    Date: 09/09/2024

    I’ve told this client multiple times to file a dispute with her bank and she’ll receive her refund within days. She continues to be immature and feels the need to take things personally. 

    During the time her dress was to made, my family suffered a miscarriage, which I made her and her friend aware of. They continue to act like the teenagers they are and be rude and lie about the true dates the items were needed. Out of 25 clients this 2024 prom season, they are the only ones I’ve had issues with. 

     

    She was in fact refunded $100 (picture provided). I made her aware that since the materials and supplies were already purchased and the dress was 3/4 made, I am basically coming out of pocket to pay you back. She under no circumstances was understanding in any part of this transaction. 

     

The Sets Design Co is NOT a BBB Accredited Business.

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