We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Marine Sales and Service

Cape Romain Marine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marine Sales and Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    the business charged me alot of $ and i had to go back many times for sloppy or incomplete work, they also charged me 339.00 for a battery charger that comes w the battery for free. I paid a premium to rewire my boat and they never changed the main power cable, the guy said they must have over looked it which is impossible. they re embursed me 500 $ . but i feel that after i found out they deliberately tried to steal 339$ for something that comes w the battery after that im feeling that i have been ripped off. had to go back 3 times for unfinished work and sloppy work and now i have to pay someone to run a new power cable. I paid a premium to re wire the boat . they left the old one and said "i must have over looked it." but i was charged thousands to rewire boat . charging me 339 for the included charger its theft.. they did refund some but so many bad things i feel i have been ripped off and done wrong..

    Business Response

    Date: 07/29/2024

    We did everything we possibly could to please this customer, taking all the numerous phone calls, all the text messages of all hours and some were threatening. It was an honest mistake that the cost of the battery charger was not taken off. We refunded him the $339.00 plus additional money for a total refund of $500.00 that was directly wired to his bank acount to make up for the inconvience. We did not deliberately charge him this extra amount and wired him money as soon as we recived his phone call to fix the mistake. We wired his boat for a new motor and were not told to put new battery cables on his boat, we do not do anything to a customers' boat without their knowledge, so that way the customer does not feel as though we are charging them for things that were not discussed prior to us working on their property. We charged this customer the going rate for motor and install. We are sorry that he feels "ripped off and done wrong" but we have done everything humanly possible to make him happy. One of the pictures that he had sent was of a hose clamp and had nothing to do with battery cables, image 9848. Also the customer could not make a decision on what he wanted so we had quoted him a few different batteries and chargers so it was a complete mistake that the charge for $339.00 was still on his invoice. 

    Customer Answer

    Date: 07/30/2024

     I am rejecting this response because: I just noticed the leak they charged me for and tried to fix it 4 times is still leaking and they did a sloppy job.. i have to take my boat to Griffin marine to a gentleman named Chuck to fix it right.. He told me he heard that cape romain are bad people as well. i am so upset I've wasted $ and several 1 hour trips to cape Romain .bad people BBB. thankyou for your help



    Sincerely,
    Damon T******

Cape Romain Marine is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.