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Business Profile

Heating and Air Conditioning

Commercial & Residential Heating and Air LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 2021 I began using this company to due my biannual maintenance on my HVAC. Last month I decided to use a different company, and this company was SHOCKED when they learned that I had been regularly maintaining my unit; they stated it looked like it hadn’t been touched/cleaned in a while; it was also lacking 3 lbs of coolant that I had to have replaced at $100 a pound. In the last month, I’ve emailed them 2x to give them the opportunity to make it right, but I have not heard back. I would like to be refunded the maintenance fee for services charged 5/2021, 2/2022, 8/2022, 3/2023. I have all invoices, the invoice from the company that discovered the lack of maintenance, and pictures taken from the company showing the shape my unit was in before they serviced it. I also have the emails that I sent Commercial and Residential trying to resolve the issue.

Commercial & Residential Heating and Air LLC is NOT a BBB Accredited Business.

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