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Business Profile

Storage Units

Moncks Corner Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

This profile includes complaints for Moncks Corner Storage's headquarters and its corporate-owned locations. To view all corporate locations, see

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Moncks Corner Storage has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/28/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ON WED. 12/7/22 WE PD OUR STORAGE BILL FOR UNITS 176 & 321, ON 12/10/22 WE DROVE 50+ MILES FROM OUR HOME TO UNIT & FOUND OVERLOCK WAS STILL ON UNITS WE CONTACTED PRPTY MNGR VIA TEXT TO INFORM HER THAT WE NEEDED TO GET INTO OUR UNITS AND ASKED HER TO PLZ REMOVE OVERLOCK & STATED WE WOULD RETURN THE NEXT DAY ONLY TO BE MET W/A VERY NASTY & DEMEANING RESPONSE FROM HER & SHE REFUSED TO UNLOCK OUR UNITS FOR 3 MORE DAYS (A TOTAL OF 6 DAYS AFTER FULL PYMNT WAS MADE) WHEN QUESTIONED ABOUT THIS SHE EVICTED US FROM OUR UNIT & GAVE US A DEADLINE OF 12/31/22 TO MOVE OUT THEN TODAY 12/27/22 SHE TOOK THE LIBERTY OF MOVING US OUT OF THE UNITS BY REMOVING US FROM THE COMPUTER SYSTEM THEREIN DENYING US ACCESS TO OUR ACCOUNT INFORMATION, PAYMENT RECORDS, LEASE AGREEMENT ETC. WHEN CONFRONTED SHE AGAIN RESPONDED W/A NASTY AND BELITTLING TEXT, THEN RE-ENTERED OUR INFORMATION BACK INTO THE COMPUTER SYSTEM AGAIN! SHE HAS ON SEVERAL OCCASIONS MADE DERROGATORY COMMENTS ABOUT OUR FINANCIAL STATUS & HAS DEMONSTRATED PREJUDICE AGAINST US BC WE STRUGGLE FINANCIALLY. THIS IS NOT THE FIRST TIME WE HAVE HAD AN ISSUE WITH HER. SHE IS BASICALLY EVICTING US BECAUSE OF HER PERSONAL DISLIKE FOR ME & SHE IS DISCRIMINATING AGAINST US DUE TO OUR SOCIAL ECONOMIC STATUS. ALSO, EVERY MONTH, W/EXCEPTION OF THE MONTH WE GOT THE LEASE, SHE HAS OVER CHARGED US IN THE AMOUNT OF $85, BY DOUBLING THE LATE FEES & CHARGING A LOCK CUT FEE. OUR LOCKS HAVE NEVER ONCE HAD TO BE CUT, NOR HAVE OUR UNITS HAD ANY LIENS.

      Business Response

      Date: 01/01/2023

      Issue has been resolved.

    Moncks Corner Storage is NOT a BBB Accredited Business.

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