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Business Profile

Carpenter

Regan Construction LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Gave him a $6,000.00 deposit five months ago to remodel a bathroom. From the first, it was difficult to get a hold of him. It would take weeks to hear back from him. Finally cancelled the project almost two months ago after learning he had moved his business out of the state without ever mentioning this to us. After almost two months of false promises, excuses and lies, we still have not received a refund from this business for the cancelled project.

    He gave us excuse after excuse about when our money was coming. Stalls in communication, then lie after lie about how/when the money was coming to us: venmo is taking too long, venmo is going to take a week, check in two days to see if it's there, give me a call tomorrow at 4 (voicemail), I mailed the check, oh the check isn't there? give it a few more days, call me tomorrow (voicemail), the check must be delayed by the storm--keep checking, oh I put the wrong address on the check and it got returned to me....
    When I sent him an email last week letting him know I would be filing a complaint, he arranged to meet us in person two days later (having never mentioned to us he would be back in town before that, and letting us check the mailbox every day for the imaginary check he sent).
    He apologized and asked for one more week for some money to come in from a job he was working on. He swore he would be here with the money. Yesterday was the day he said he would be coming. He sent an email in the morning saying he needed a few more days because the job was taking longer than he anticipated.
    I do not recommend doing business with this person. At best, he is extremely disorganized. At worst, he appears to have zero integrity. He lied to us over and over and over, then took advantage of our sympathies with a sob story last week that was clearly performative.
    We want our money back.

  • Initial Complaint

    Date:07/15/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed a contract and gave a deposit. Waited over 2 months for revised plans. He gave me tons of lies and stories. I asked for my money back and just more stories and lies. I gave $9k deposit and want it returned.

    Customer Answer

    Date: 07/18/2024

    He originally owed me $9k and paid $6,500 yesterday. Still owes me $2,500 so I do not want to close the case until I receive it all. 

    Thank you

    Business Response

    Date: 08/12/2024

    I spoke with the consumer. We are in an agreement to pay them the remainder. He is in agreement with the arrangement.

    Customer Answer

    Date: 12/30/2024

    I am rejecting this response because: Paid $9,000 deposit. He never started the job and never paid me back in full. Continues to lie and never pay. Please pay remaining amount in full. 



    Sincerely,
    Bryan M

    Business Response

    Date: 01/06/2025

    Amount was paid in full just a few days ago please remove from my record 

    Customer Answer

    Date: 01/07/2025

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,
    Bryan M*******

Regan Construction LLC is NOT a BBB Accredited Business.

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