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Business Profile

Fabric Store

Aiden Fabrics, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fabric Store.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/07/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an email that the store had "temporarily" closed. I understand that it is closed for good. I had a credit due to me of $175.87. I have emailed them and called them to no avail. I would like to get my money back.

    Business Response

    Date: 12/07/2022

    Ms ***** should call the number on the back of the card to file a dispute to obtain a refund. 

  • Initial Complaint

    Date:11/04/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Aiden Fabric has unexpectedly
    and supposedly "temporarily " closed from what we understand to be a complicated divorcé settlement. They have chair cushions and fabric and will not respond to my calls or emails. I have paid in full and need to either pick up my property, get a refund or have my completed job. The original salesperson called me the day they closed but she no longer answers calls either. Doors are locked.

    Business Response

    Date: 11/14/2022

    Business Response /* (1000, 8, 2022/11/10) */
    We apologize for the delay as we have been inundated with requests and are responding as quickly as we can. The vendor that is producing the items requested by the customer has been contacted and we asked the designer to reach out to this customer to provide an update ASAP. We sincerely apologize for any problems this has caused.


    Consumer Response /* (2000, 10, 2022/11/10) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    Yes I accept with hesitation the apology and explanation from Aiden Fabrics. I still have not heard directly from the owner of this company. I still have not received my completed project. I am hopeful this apology is sincere and that I will receive my finished project soon.

  • Initial Complaint

    Date:10/31/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This store notified us of "temporary closing " on 10/19/2022. I have paid all the charges upfront with no services or products. They also possess 6 dining room chairs that were scheduled to be recovered. There has been NO other communication from them since that first email. What can I do?!

    Business Response

    Date: 11/09/2022

    Business Response /* (1000, 5, 2022/11/01) */
    Our business has closed. We are making every effort to complete projects already taken in house. It has always been our policy to collect payment in advance.
    The *********'s have been left voicemails in the last 48 hours and the email
    below was sent as a reply to their email on 10/27. Also, without response. Thank you.

    *** and ***** -
    Thanks for your patience as we try to navigate this difficult time. We are trying to complete jobs that had already been initiated. We have your chairs and we have your fabric. Jennifer can reach out to you about timelines but rest assured that we will complete the job for you. If you reach out to Jennifer you will most likely get an auto response but she will see your message and get back to you. Thanks.

Aiden Fabrics, LLC is NOT a BBB Accredited Business.

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