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Business Profile

Housewares

Healthy Human LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Housewares.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Gaius G

    Date: 06/22/2024

    Gaius G

    Date: 06/22/2024

    Our first order with this company was botched - they sent fewer items than ordered yet charged the full amount.
    Unfortunately, these items were gifts and were time-sensitive, so there was no way to replace them in time.
    The response from the company was rude and nasty.

    Healthy Human LLC

    Date: 06/27/2024

    This is the message we received from the customer.   Please note that we had just switched warehouses - our shipping and warehousing is outsourced to a third party, there were some minor issues with a small minority of orders. 


    --------------------------------------------------------


    FROM: Kris Olsen


    Message: So I ordered THREE bottles (21 oz) and you sent me TWO.

    REALLY?!!!!

    I would think counting to three is not too difficult



    This is my first order with you guys and I have to say - I am really disappointed in your failure to filfull this simple order.



    Some of these items were birthday presents. Time sensitive.



    So, you know what? I can dispute the charges with my credit card company - I don't understand for the life of me how you can mistake this order.



    The packing slip says you shipped 3 but you DIDN'T



    Yes, I am very, very irritated.


    You sent ONE of the peppermint 21 oz not TWO

    clearly someone over there is mathematically challenged.



    These were intended as GIFTS and were time-sensitive.


    --------------------------------------------------------


    I spoke to our customer service rep and they felt very threatened by Kris's comments. She informed the customer of the shipping delay.


    A credit for the delayed bottle was given prior to this submission to the BBB.  


    Refund amount

    $19.12 USD

    Refunded to

    V*** ******

    Refund date

    Sunday, June 23, 2024 at 9:18:24 AM PDT

    Amazon Pay payment ID

    ***-***************


    I have told all customer service reps to forward any messages where they do not feel comfortable to management moving forward.  I will personally reach out and try and cool down the customer and explain that sometimes shipping delays happen.


    Best


    Richard Stanton


    CEO 


    Healthy Human


     


     

Healthy Human LLC is NOT a BBB Accredited Business.

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