We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Psychiatric Services

Sunrise Psychiatry, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Psychiatric Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After being a customer for over 3 years. Dr. V* charged me a $100 for missed phone call. I work in a fast pace sales industry and had a work emergency where i could not answer my cell phone because I was on the phone. I was never notified that I would ever be charged for a missed appointment fee, much less $100. This is down right unethical and the business owner should be ashamed of themselves, Because of this I have already found another healthcare provider. I am sure I will not be the last customer to leave.

    Business Response

    Date: 01/31/2025

    On 07/30/2019, the patient/customer signed acknowledgement of office policies, including the $100 missed appointment fee.

    On 09/15/2020, he was charged a $100 missed appointment fee because three attempts were made to reach him by telephone for his scheduled appointment, and he did not answer his phone.

    On 09/16/2020, he voluntarily paid the $100 missed appointment fee via our patient portal.

    On 10/08/2020, he signed acknowledgement of an updated version of office policies, including the $100 missed appointment fee.

    From 12/07/2024 to 12/11/2024, he received six automated appointment reminders for his 12/12/2024 appointment. Our system shows these messages as processed, opened, or delivered.

    On 12/12/2024, he was charged a $100 missed appointment fee because three attempts were made to reach him by telephone for his scheduled appointment, and he did not anser his phone.

    On 01/30/2025, our front office staff spoke to him on the phone about this matter. He reportedly told her that he forgot about the appointment.

    Even overlooking this discrepancy in what he has said, his being on a work phone call would not meet our criteria for waiving the missed appointment fee. It is customary for most people to block their work schedule to attend a scheduled doctors appointment.

    Customer Answer

    Date: 02/01/2025



    Complaint: ********



    I am rejecting this response because: I am your customer, the customer is always right. Do not tell me to block off my schedule because I can not do that. I am in sales and work on commission so if I get off my work call in lose money. Now you have lost a customer of multiple years over $100. Hope you’re happy. This place is a certified pill mill that someone in law enforcement needs to look into. Over prescribing left and right. I have heard this from multiple customers. 




    Sincerely,



    ********* *******

    Business Response

    Date: 02/03/2025

    Hi *****,

    Our missed appointment policy, for which you twice signed acknowledgement of, is in place to protect your time and mine and to promote patient care. I did not tell you to block your work schedule. I said that it is customary for most of my patients to block their work schedule for a scheduled doctors appointment. If your job does not permit that, then I hope you are able to find another provider who can accommodate your needs.

    Khoa V*, MD

Sunrise Psychiatry, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.