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Business Profile

Utility Water Company

Mount Pleasant Waterworks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Water Company.

Complaints

This profile includes complaints for Mount Pleasant Waterworks's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/06/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I terminated my service with Mt. Pleasant Waterworks on 8.28.23. Today is 10.6.23. I was told I would receive a refund of my $100 deposit less the remaining balance of my final water bill which was $51.98. I have not received a refund check yet. I have been a customer in good standing for 4 years with never a late payment and a credit score of 780. The customer service dept. does nothing when I call. They had the forwarding address wrong. The person on the phone said they would update the address and re-issue a new check. That was 3 weeks ago. I called again and was told that no check had been issued. I was told a second time that a new check would be sent. The billing department does not take calls so I have to rely on someone at the other end of an answering line to follow-up but all they do is tell me lies.

      Business Response

      Date: 10/12/2023

      ***** ****** ********, former
      customer at **** ****** **.

      9/27/2023   
      Ms. ******** called regarding refund check issued on 8/28 in the amount of
      $48.02.
                         Representative spoke with Ms. ******** and let her know she would
      forward to accounting to have a stop pay put on the account and reissue to
      forwarding address:
                         PO Box ****, Greenville SC 29606.
                         Information
      was verbally provided to the accounting department.

      10/6/2023   
      Customer called asking if the refund had been reissued.
                         Representative spoke with the customer and explained she did not show the refund being
      reissued.
       
                       Information
      was forwarded to accounting.
                        
      Refund checks are issued on Thursdays.

      10/12/2023  Representative and accounting department confirmed with accounting the refund check was being mailed today.

      Customer Answer

      Date: 10/16/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received the refund check today 10/16/23.



      Sincerely,



      ***** ********

    Mount Pleasant Waterworks is NOT a BBB Accredited Business.

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