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Business Profile

Veterinarian Information

My Vet Perks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Veterinarian Information.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/26/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My local Vet contracted with a 3rd party to get points for services, so I joined it at $15/year. I stopped going to that vet 2 years ago. I asked them to cancel the program and they said I needed to contact My Vet Perks directly to discontinue. I’ve been calling them and emailing them for over a year and I’ve had NO RESPONSE! Last year I had to claim it as a fraudulent charge on my credit card. It’s about to charge again and I can’t reach anyone at the company. I will have to claim a fraud charge every year?! This is absurd. I want the company to stop charging my card for this!

    Business Response

    Date: 07/02/2025

    Thank you for reaching out. We've reviewed your request regarding the cancellation of your membership and our records indicate that your membership was successfully canceled last year.  A confirmation email should have been sent to you at that time through our online processing system. We apologize if this email did not reach your inbox; it sometimes can be routed to spam folders.
    Upon reviewing your account, we found you were charged a total of $30.00 for our service. During your membership, you received discounts totaling $107.42, making your membership very favorable.
    Please let us know if you have any further questions or require additional assistance and rest assure that you will no longer be charged for our services moving forward.  

    Customer Answer

    Date: 07/03/2025



    Complaint: ********



    I am rejecting this response because I was not notified of a cancellation and according to my credit card - $15 is scheduled to be withdrawn on July 8, 2025. I have not been responded to AT ALL by My Vet Perks! 



    Sincerely,



    ******* *******

    Business Response

    Date: 07/14/2025

    I apologize if you didn't receive the email confirmation. Because it is an automated email it often gets flagged as spam.

    Can you please confirm that you were not charged on the 8th?  If for any reason you were I will be more than happy to credit you back for the $15.00 membership fee. From my end, I see that your membership was indeed canceled and you were not charged. 

    Customer Answer

    Date: 07/14/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* *******

  • Initial Complaint

    Date:09/03/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a My Vet Perks account and noticed there were two charges to my bank account for $15 each ($30 total), one in May and one in June. I only have one account with MY Vet Perks, I should have only been charged one time. I tried submitting multiple messages through the online form on the website, no response. I emailed multiple times to the email address from the website, no response. I have left multiple voicemails to the number listed online and again, no response. I have even messaged My Vet Perks on Facebook. Today I called my vet clinic and she let me know she is having the same problem, no reponse to any of her attempts to contact My Vet Perks. This is apparently the same with other clients from the clinic as well. I have been trying to resolve this issue since June.

    Business Response

    Date: 09/09/2024

    It appears that her veterinarian set her account up as a recurring charge and they also took a one time payment.  ******** claims that the vet hospital has reached out several times but we have had no communication from them in several years.  I received an email directly from ******** which I replied to and let her know that I sent her a refund for one payment and cancelled all future reoccurring payments to avoid this issue going forward.  

     

    Hello
    ********,
    It
    looks like your vet hospital set up an automatic renewal payment for your
    account and also manually charged your card as well.  I sent a refund for
    the one payment and cancelled any future recurring payments.

    I
    apologize for the delayed reply.  Our company is no longer a full time
    business and we don’t get many messages these days

    Customer Answer

    Date: 09/10/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******** *******

My Vet Perks is NOT a BBB Accredited Business.

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