Reviews

Review Details

• Review fromAnn S

  Date: 02/15/2024

  1 star
  I will be happy to remove this review or edit when I hear from Dr. Shuler regarding my last visit. I was late last week to my vet appointment for my puppies by 15 minutes. Lisa called and asked me to reschedule. I told her that I’m at the stoplight and they graciously waited for me. Today, I am at the vet again with a senior dog who is in pain and they were 45 minutes late seeing me. I merely mentioned that when I’m 15 minutes late you guys want me to reschedule but what happens when you’re 45 minutes late and I need to get back to work? I should never have said anything because it went downhill from there. Brittany the tech chimed in and she was disrespectful and mouthy when it pertained to matters that didn’t involve her. The doctor, Dr. Compta was late. Not Brittany. Now, I have always liked Dr. Compta. She is generally very compassionate especially when she euthanized my pit rescue last year. I will forever be grateful. When I mentioned that they were very late, she asked if I still wanted to be seen. I had to think about it for a minute because I didn’t like the tech speaking to me like that so I wasn’t sure if they were going to be able to provide the same level of care. I reluctantly agreed to have my dog seen because he is in pain and I only want what’s best for him. The tech had not properly noted the medications my dog was on so we essentially had to start over. Your veterinary care is not cheap. But I never complained about the cost. I have been going there for over 10 years. It’s about mistreatment and unethical practices.
  
  So I write this knowing that they will spin this internally, they already have. For the record, this senior dog has had a tumor removed and a toe amputated all in the past few months by the same office and this is how they treat us. My advice to you, Dr. Shuler, respectfully, is review your protocol and hire those who represent you well in your absence. These negative occurrences take away from the joy of opening your new practice.

• Review fromCocker M

  Date: 02/14/2024

  1 star
  Today, I am at the vet again with a senior dog who is in pain and they were 45 minutes late seeing me. I merely mentioned that when I’m 15 minutes late you guys want me to reschedule but what happens when you’re 45 minutes late and I need to get back to work? When I mentioned that they were very late, she asked if I still wanted to be seen. I had to think about it for a minute because I didn’t like the tech speaking to me like that so I wasn’t sure if they were going to be able to provide the same excellent care because emotions were high. Brittany got mouthy again and slammed the door when I asked her to leave so I could discuss this with Dr. Compta. So then Dr. Compta says now she’s going to be late to her next appointment. I was very surprised at how quickly her compassion changed to exhibiting the same disrespectful mouthiness and ill attitude that was displayed by her tech. Poor examples all the way around. I reluctantly agreed to have my dog seen because he is in pain and I only want what’s best for him. The tech had not properly noted the medications my dog was on so we essentially had to start over. Your veterinary care is not cheap. But I never complained about the cost, because it was worth the service and I knew my babies were in good hands. I have been going there for over 10 years. But having witnessed the volatility today, it’s not about the money. It’s about potential mistreatment and unethical practices.
  So I write this knowing that they will spin this internally, they already have. I cannot continue to support a business that cultivates and nurtures that kind of behavior. My advice to you, Dr. S*****, respectfully, is review your protocol and hire those who represent you well in your absence. These negative occurrences take away from the joy of opening your new practice. There are only so many times that your staff can dismiss complaints from your patients.

• Review fromKendall P

  Date: 10/26/2022

  1 star
  We took our 9-week-old lab puppy in for his initial visit and vaccinations. We voiced our concern to Dr. B******** that he didn't eat his breakfast and his fluid intake decreased, she said it wasn't unusual and didn't seem concerned. Two vaccinations were administered along with a deworming and we were advised of warning signs of an allergic reaction and to notify them of any. A couple of hours later he had an episode of vomiting so we notified them, and they asked us to bring him back in for a re-examination. The deworming medication was administered by mouth so they suggested we readminister the medication at home in a couple of days. Somehow there was a lapse in communication and one of the vet techs administered the deworming medication while in the office and then proceeded to charge us for their mistake. We took him back home where shortly after he started having diarrhea - we notified them again and Dr. B******** voiced her concern for a potential case of parvo. When asked why they didn't test for parvo when in the office the second time she said it was costly at $95 but instead referred us to the emergency vet costing us around $400. The emergency vet diagnosed him with an allergic reaction. A vet tech called the next day to check in and when we asked why the deworming was administered a second time the response we received was "I don't know, I wasn't there" and skirted around it. Dr. B******** then called to follow up and we asked her the same thing and she said: "I'm not sure but I'll look into it". We never heard back. That being said we won't be returning and hope this insight will help others to avoid this practice.