Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/22/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Husband was provided with a treatment plan to replace a bridge for $1200. He asked the office whether the treatment plan "included everything" only to find out after his bridge was removed and he had no tooth, that there were 2 additional phases, totaling an additional $5000 in out of pocket expenses. He had not choice other than to move forward with the additional treatment. He was mislead about what the total treatment required and only provided with the smallest expense up front. Had he known that the total procedure would cost him over $7,000, he would have looked at other options for how to pay for this.

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To w**m it may concern:
  
  Regarding ***** **** **
  ***********@**tmail.com
  ###-###-####
  
  By February 2024, I had tooth pain and went to see Pleasant Family Dentistry at 1204 Two Island Court, Mount Pleasant, SC 29466 (###-###-####) and they recommended me for a root canal.
  
  In March 2024, I got an emergency root canal and temporary crown through Mark H***** DDS at 1065 Johnnie Dodds Blvd # B, Mount Pleasant, SC 29464 (###-###-####). I had to pay out of pocket.
  
  I was advised to wait and then get a permanent crown. I waited and received a permanent crown from Pleasant Family Dentistry in April 2024. My visit took four **urs (I have gotten a crown before, and it took one **ur). A dental assistant (I do not think they are allowed to work on permanent crowns) was shaving my permanent crown until the dentist, Matthew W***** DDS, came in and said the dental assistant had put it in wrong. He rotated it to fit, but it was now shaved down too much. He had to glaze it and wait for it to dry. I am not sure what else took four **urs.
  
  At the end, the dentist told me he would do it over if needed. So he was aware it was not done correctly. Unfortunately, now I have a food trap. There is a gap between the teeth where the crown was done. A lot of food gets stuck there with each meal/snack.
  
  I have paid pleasant Family Dentistry almost $2,500 and they continue to ask me for more (another $200 and another $500?). Dr. W***** said he cannot help me unless I return to South Carolina so he can re do the crown. **wever, I cannot as I live in New Mexico now. The billing person (Catherine?) will not help me. I left a message for the owner Richard Jackowski, but no response.
  
  I would like to request a refund so that I may get the crown re done at a more convenient location for me so as to prevent accelerated decay of the teeth due to the gap and food trap. also requesting that my outstanding bills be wiped clean.
  
  Thank you for your time and consideration.

  Business Response

  Date: 10/15/2024

  Patient had a crown done 4/6/24, patient left satisfied. Mrs. ** paid her balance on the same day and does not owe any more on her account. Katherine told patient misinformation regarding a balance and this person does not work here any longer. Dr. W***** offered to replace the crown at no charge before she moved, and she did not proceed with this. The offer still stands to redo the crown at no charge. She will not get a refund.

  Clinical Notes: 8/27/2024 called pt and left voicemail after speaking with Katherine regarding pt not wanting to pay bill due to dissatisfaction with the work she received. pt called back
  
  Mentioned (as I have in the past) that I would love the opportunity to fix any issues that she has, free of charge. I understand her frustration and would like to make sure my work is 100 satisfactory.
  
  Pt has moved but didn't bring issues up to my attention, didn't request evaluation, repair, or otherwise, before moving.
  
  matthew w***** dmd

  Customer Answer

  Date: 10/17/2024

  
  
  Complaint: ********
  
  
  I am rejecting the business’s
  response because a dental crown typically takes 2 – 3 weeks to fully settle in.
  it often takes 2 – 3 weeks to adjust to having this new crown in your mouth. In
  the meantime, I received government orders to move to another state. I did not
  receive much advanced notice and I cannot refuse or delay these orders due to
  my federal law enforcement position. 

  
  I did not leave satisfied on the
  day of my treatment.  There was nothing
  verbally or in writing that indicated I was satisfied. Any dentist that does a
  crown for a patient s**uld be aware that there is swelling, pain, irritation,
  soreness, discomfort, and sensitivity for weeks after the procedure.
  
  My visit took four **urs (I have
  gotten a crown before, and it took one **ur). A dental assistant (w** is not
  allowed to work on permanent crowns) was shaving my permanent crown until the
  dentist, Matthew W***** DDS, came in and said the dental assistant had put it
  in wrong. He rotated it to fit, but it was now shaved down too much. He had to
  glaze it and wait for it to dry. I am not sure what else took four **urs.
  
  At the end of the procedure, before
  my anesthesia wore off, the dentist told me he would do it over if needed,
  signaling he was aware it was not done correctly. Unfortunately, now I have a
  food trap. There is a gap between the teeth where the crown was done. A lot of
  food gets stuck there with each meal/snack. I chew on the other side of my
  mouth to avoid having so much food stuck, pressure between my teeth, and
  possible infection
  
  Mr. W***** said Katherine has been
  fired. She was not relaying my messages. I also called the owner Mr. Richard
  Jackowski and did not receive a response. I also left a 1 star review. This is
  not typical behavior of someone w** is satisfied with the service they
  received.
  
  I had to get re evaluated in July in
  California (Xrays and dentist notes attached previously) as I was having so
  much trouble with the gap between my teeth and no help was offered by the
  business other than for me to return to South Carolina to get the crown redone.
  I would love to do so if the business covers the cost of airfare,
  transportation, lost wages, lodging, meals, and incidentals, etc. since I now
  live in New Mexico.
  
  I would like a full refund so that
  I may get the crown done correctly in my state so as to prevent accelerated
  decay of the teeth due to the gap and food trap.
  
  If this is not done, I will proceed
  in small claims court.
  
  Thank you for your time and
  consideration.
  
  Sincerely,
  
  
  
  ***** **